Good

Exceptional

Bad

Liked: Nothing leaving
Disliked: The large TV in my room fell off the wall and hit me on the head. My head was bleeding but there was nobody to contact so I went to a corner shop for elastoplast and gauze. The bathroom floor flooded when you got showered and I had to use all the towels to soak up the water. The heater in the bathroom did not work and the small heater in the room kept cutting off. Tried to ring emergency numbers and then during the day never got an answer. Stopped at this hotel many times but never again I value my life more.

Good

Liked: The staff were very friendly and hospitable. Scottish breakfast was lovely too!
Disliked: Overall cleanliness could be improved. There seems to be a bit of cigarette smoke in the bathroom, carpets on the stairs and in the hallway of the hotel seem to need some hoovering.

Very good

Not worth what we paid....

Liked: In a good location, right next to train station and short walk into the centre.
Disliked: Hotel was dirty. Room was dirty. There was chewing gum stuck to the carpet, the beds were tatty and worn. All fixtures were very dated. It was like it was modernised 40 years ago and then nothing has been done since. Hot water ran brown. Bedding had stains, had to use my own sleeping bags. Breakfast was cancelled just before we were due to arrive. Reception closes at 6pm so no staff around to raise these issues with. Complimentary biscuits were smashed up.

Absolutely appalling!!!

Liked: Nothing at all
Disliked: There was no staff at night, the fooor had a nail sticking out of it when we had a baby with us the heating didn?t work and the water was coming out dark yellow brown colour so we could not even make a bottle for our baby and there was no one to tell untill the next morning and when I was finally got threw to a manager all we as offered was 50% off a night in a refurbished room what was not acceptable it was unsafe and horrible will defiantly not be going back

Exceptional

Liked: Room was excellent . Great free parking
Disliked: Nothing

Superb