Sonder Camden Road

A reasonable hotel, but a...

Liked: Conveniently located for where I was working, and a good sized room with a comfortable bed and large bathroom.
Disliked: The shower was a bit of a "dribbler", and the area wasn't the most salubrious. A lot of road and local pub noise until very late.

Poor communication

Liked: The property was good located
Disliked: Prior the trip I had paid £187, I then contacted the priest regarding my stay as I got an email regarding the change of company- they CONFIRMED my stay would be honoured, I then turned up to the hotel on the weekend of our stay to be greeted to have to pay AGAIN- the receptionist says this has nothing to do with them I have to contact booking.com and fight for a refund but will have to pay again to stay that night- which I did pay as I had an event that night and had no other place to stay. I still have no received a refund as the old company had said I would to me & booking.com. Overall very POOR communication.The room we stayed in we could hear all the traffic and all the other people staying in the corridor- overall a pretty poor stay.

Ok hotel within reasonable walking...

Liked: Upon arrival we were advised that the Sonder hotel had been taken over and was now called the Chapter hotel. I had to pay again and was advised by the member of staff that I need to contact Booking.com to get a refund on the money taken upon booking.
Disliked: I have a medical condition and the members of staff did not accomodate me with this despite my requests.

Was ok but had requested...

Liked: Staff lovely & helpful especially Ali
Disliked: Was woken up to a scratchy sound & turned on my phone to see a Rats tail running into the bathroom at 3.30am!!!Was staying in the basement room.

SCAMMERS - AVOID!!!

Disliked: I booked roughly 3 months in advance and paid before arrival. When I arrived to check in they would not allow me to do so unless I paid for a second time, despite acknowledging that I had already paid. I called booking.c to explain the issue, who also acknowledged that I had already paid, but still said there was nothing they could do and said I would just have to pay again if I wanted to stay. As it was 7pm and I had nowhere else to go I had no choice but to pay. It was a very stressful and upsetting experience. From speaking to the reception staff, it sounds like this was something they had done a number of times in recent months, and would likely continue. DO NOT BOOK THIS PLACE.

Very good

Okay but some maintenance issues

Liked: The staff were very friendly and helpful.
Disliked: Some maintenance issues - broken toilet seat and shower attachment. Hard, lumpy and creaky bed.

Good

Exceptional