Good

Liked: Superb location. Great breakfast when gas was available.
Disliked: No real complaints. I think at a ski resort the staff should have been better informed about how to get medical assistance.

Broke arm - had to...

Disliked: Toilet kept stopping up- believe they have sewage issues

Exceptional

Liked: Friendly, clean and in a good location.
Disliked: Staff wasn’t always informative about facility, hours etc.

Very good

Liked: It was conveniently located to the hill climb
Disliked: Outside Hot Tub/jacuzzi was not working

The perfect getaway and the...

Liked: The location is set perfectly right up against the mountain for incredible views, easy walking distance into Jackson Town center, the on-sight restaurant Haydens Post has some of the best servers/bartenders I've ever met. And if that's not enough the food alone will keep you coming back for more breakfast, lunch, or dinner!
Disliked: My only complaint would be the bed in my room. A bit firm for my liking but thats very very minor issue let's be honest. No hotel can afford to go out and buy a 3,000 mattress for every room haha.

Disgusting Management and Customer Service

Liked: Absolutely nothing We got harassed by the manager mathew cooper. Statement below
Disliked: Check-In:Upon arrival, we experienced difficulties with the check-in process. The staff seemed unaware of specific fees and charges and were unable to provide clear explanations.Shuttle Service:The shuttle driver took us to our condo and claimed we were unaware of our room number. As first-time visitors to the property, we were unsure of our room's location and thought the driver was kind. However, this confusion was not adequately addressed.Noise Complaint and Harassment:On the second night, we received a noise complaint. The front desk threatened to involve the police despite our sincere apologies.Unprofessional Conduct by Manager (Matthew):The third night was particularly troubling, with the manager, Matthew, harassing us and making unwarranted and condescending threats. He even suggested escorting us off the property and made veiled threats, creating an uncomfortable environment.Hygiene Concerns:We discovered a stained towel in one of our rooms, which appeared to be contaminated with feces. Despite reporting this to the staff, there was no follow-up or resolution from the management. During a meeting with Matthew a few days later, he implied that my mother intentionally stained the towel with her feces. He also said that he still had the feces-stained towel sitting in his office for proof of something.Spa Appointment Cancellations:We pre-booked spa treatments many months ago. These appointments were abruptly canceled due to weather constraints, a decision that seemed arbitrary, given that other guests' reservations were not affected. Matthew's response to our inquiries was unprofessional and included threats of eviction. There were discrepancies in the information provided by the spa and the front desk, causing further confusion and frustration among our party members.Unprofessional Behavior by Management:We requested to meet with Matthew in person to discuss how we could resolve some issues.

Superb

Good

Superb