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AustraliaSandman Hotel & Suites Kelowna Guest Reviews
Overall Average Score:
Pleasant (3.15 out of 5)
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| 2.8 miles from Kelowna centre |
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Appleton Sat, 20 April 2024
Good
Wanda Fri, 19 April 2024
Not the best.
Liked: The location and beds etc were great- the value was great
Disliked: The dirtiness of the rooms and pools. The hot tub was really dirty. I complained about the cushions on the couches and asked if the could be cleaned. showed the front desk how nasty they were. They said for 3 days that they would have someone go clean them. /they never did. We took a couch cushion from the lobby and exchange it for the dirty one. we put the dirty one in the hallway - it sat there for two days along with the disgusting dirty pillow. i finally moved it to right outside the elevator- then it got moved. They never did come in and vacuum under the cushions that were filled with other peoples crumbs and food to the point \I am sure there were worms in it. I do have pictures if you want to see them. We were there as my husband was having heart surgery.
Adela Fri, 19 April 2024
Loved everything about the hotel...
Liked: Close to everything
Disliked: The hot tub seemed dirty
Leanne Thu, 18 April 2024
Superb
Liked: Location perfect
Jade Wed, 17 April 2024
Exceptional
Jason Mon, 15 April 2024
Very poor
Kelsi Mon, 15 April 2024
Would recommend it to people...
Liked: I really liked the efficiency of check in and check out.
Disliked: Liked everything. Passed my expectations.
Sean Sun, 14 April 2024
It was really good
Liked: Location was good, room was nice didn’t see the pool
Disliked: Nothing
Ahmad Sun, 14 April 2024
Wonderful stay and friendly staff
Liked: Very Friendly staff and clean hotel
Dave Sat, 13 April 2024
It was OK
Liked: The room was adequate, the bed was comfortable, the room clean when I first entered and everything worked. The room wasn't made up each day . Apparently before 10 AM one has to put out on the door a sign to say to make up the room otherwise they do not make up the room and replace towels, soap etc. The sign is sitting on the desk beside the TV with other literature . There is another separate sign that asks not to be disturbed on the inside door of the room which is useless if you do not put up the "make up the room " sign , because without the "make up the room" sign hanging on the door, they don't attempt to come in anyways. Rather misleading. Others like me used the "DO NOT DISTURBE SIGN" (first day) But I didn't see any "Make up the room signs" on other doors.
Disliked: I didn't like being surprised when I checked out and the price I had to pay was different than the quote. The quote didn't include all the extra fees like GST, PST, ECO, and something called MRDT. For 4 days the extras came to $79.44 (17.89%). I was led to believe the Quote was the total price for my stay.
