This hotel is in the perfect location - very close to all of the action, but quiet enough to feel like you've gotten away. The check in process was quick and easy and when speaking to the staff, we casually mentioned that we were in NYC for one night to celebrate our 5 year anniversary. Later that evening, we returned to our room to find a bottle of champagne and chocolate covered strawberries, compliments of Xander and the Royal! What a lovely, considerate, and unexpected surprise. Next time we stay in NY, we will most definitely be staying at the Royal!

Liked: Clean, modern hotel with great customer service!

Good location,great staff

Liked: I do not believe breakfast was available. Restaurant and bar have been closed since pandemic

Gone steadily downhill

Liked: Location, and staff were good.
Disliked: Mostly everything else. I have stayed here over the years and watched the hotel deteriorate. They closed the bar and restaurant during covid, and it never reopened. Nobody knows why. As a result the lobby, which was trendy, and busy, resembles a morgue. The staff are really depressed about this, they say the hotel is bought and sold, and no-one cares. I usually book a loft suite. This has deteriorated steadily over the years. The carpets are scuffed, and ragged, the sofa is disgusting, and stained, etc.Such a shame. I will not be staying there again.

Great stay for a trip...

Liked: Great location and clean room!

Exceptional

Superb

Exceptional

Lovely two days in a...

Liked: The location, the decor, the staff
Disliked: We didn’t know we could ask for a kettle. Maybe more info should be provided in the room.

Sadly I remember the glory...

Liked: Great Location, good room size, comfy bed, clean, good sized bathroom/shower.
Disliked: No bar, restaurant, room service or in room tea/coffee facilities, although we got a kettle From housekeeping.

The best of the stay...

Liked: The bed was very comfy and the bath was huge
Disliked: No bar, no minibar, no breakfast…