Row NYC Guest Reviews
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|1.3 miles from New York City centre|
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Rosalind, Philadelphia, visiting Lunt-Fontanne Theatre Mon, 4 November 2013
Great stay - we were right around the corner from Times Square and the Lunt-Fontanne Theatre. Will stay again and recommend to my friends.
Liked: Friendly staff; room was very clean and smelled good.
Disliked: Bathroom was a little small.
Jo, Topeka Sun, 11 March 2012
Decor was very attractive. Staff helpful. Very clean. Would stay again.
Liked: Close to Barrymore Theatre
Disliked: Carmines Restaurant
Iris Thu, 11 October 2018
Liked: It was right there in time square we had a blast!!!
Disliked: The room was small but it was ok.
Jd Wed, 10 October 2018
Disliked: Room size is TINY. No space at all to move around, store any luggage, etc. No facilities in the room e.g. kettle/coffee machine/mini fridge?
Ron Wed, 10 October 2018
Liked: The room was great. Excellent mattress, nice tv, bathroom clean and modern with plenty of room. Multiple onsite places to eat, drink, shop. All employees were great and semi helpful.
Disliked: Late check-in times. Absolutely horrible check-in process. Check- in employees spoke english with heavy spanish overtones. Check-in employees needed more training and made a mess out of my reservation. I arrived at 11am - just to check in and hold my luggage. Completely aware of room available at 4pm. I paid cash for the room and gave a $50 credit card hold for incidentals.And was assured room wood be ready at 4pm. Well - at 8pm the room still wasn't available. Offered a room with no A/C. and I declined. I was comped 2 free drinks while they continued working for a room that I reserved 10 days prior. Went back and still wasn't available. Comped 2 more drinks. Finally a 2 bed -room came up. While processing with the 3rd employee and discussing the situation for the 3rd time - I discovered my credit card was ran no less than 8 times for the total room amount ( which was already paid 9 hours prior) Everything that could go wrong - did.I wasnt offered an apology , a discounted stay, nithing but a free drink that i really didn't want. And no bathroom for anyone who doesn't have a room key. Had to use a McDonald's bathroom many times over the 9 hour wait. Im back home now and still await my Incidental refund. My story is just 1 of many. Including 25 people from the Deustch Air lines - 4 pilots and all crew members were treated terrible as well.
Christelle Wed, 10 October 2018
Will not stay there again
Liked: Staff were nice
Disliked: The hotel is a four star but when got to room I can say definitely not a four star. There were mold on the wall, carpet dirty and air conditioning unit very noisy. After informing the staff of my unhappiness, I was moved to another room but I would still not say it is a four star hotel. Even in the new room there were no fridge an you have to go to a different floor to have access to water.
Amy Wed, 10 October 2018
Liked: The bed was very comfy and the gym was good and it was a very central location.
Disliked: My room was so small I could hardly walk around the bed. I had no view and it was very dark. Most of the staff were very unhelpful and unwelcoming. Breakfast was chaotic and there was often no where to sit and the wifi didn't work half the time in the lobby. Luckily I was on a business trip so I wasn't paying however for 7 nights it was around £2000. I would have been very annoyed had I had paid such a high price for a poor hotel. Do NOT stay here if you want a romantic weekend away.
Carlos Tue, 9 October 2018
Worst best located hotel in...
Liked: I liked the location. That's pretty much it. It is located right in the middle of Times Square surrounded by all the theaters and other attractions. It doesn't get any better than that. It is great if you're a tourist like I was. Incredibly well located.
Disliked: The hotel is not really well taken care of. The elevators sound and look as if they're about to fall. The rooms are quite small, and not nearly as comfortable as they should be. The bathroom is not small, is TINY. Really, I'm an average sized guy and I had a hard time dealing with that bathroom.
Javier Tue, 9 October 2018
Disliked: The room is too small
Joćo Tue, 9 October 2018
Liked: Good location, and the elevators are very fast! Very good WiFi!
Disliked: Very small rooms, very small bathrooms!
V Tue, 9 October 2018
Perfect location and while small,...
Liked: I liked that the bed sheets and towels were changed daily and while the location is on a busy road, the room was quiet.
Elaine Tue, 9 October 2018
Disliked: The noise. The music banging in the lobby. Too busy. Hotel too dark. Staff not helpful.