Row NYC Guest Reviews
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|1.3 miles from New York City centre|
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Rosalind, Philadelphia, visiting Lunt-Fontanne Theatre Mon, 4 November 2013
Great stay - we were right around the corner from Times Square and the Lunt-Fontanne Theatre. Will stay again and recommend to my friends.
Liked: Friendly staff; room was very clean and smelled good.
Disliked: Bathroom was a little small.
Jo, Topeka Sun, 11 March 2012
Decor was very attractive. Staff helpful. Very clean. Would stay again.
Liked: Close to Barrymore Theatre
Disliked: Carmines Restaurant
Fenya Thu, 14 February 2019
Liked: Small room but you dont spend much time in it while exploring NYC. Great location and helpful staff!
Valerie Thu, 14 February 2019
Liked: Staff was good
Disliked: Rooms were very very small
Maureen Wed, 13 February 2019
A "try-hard" hotel trying to...
Liked: Really about the only positive things I could say about this hotel was that: it is in a good position in NYC, close to Times Square & all the theatres. The bed was was reasonably comfortable and the feather & down pillows were amazingly comfortable ensuring a great night'ssleep. I requested an electric kettle upon arrival and it was in my room 10 mins. later.
Disliked: The service was almost non-existent. Completely impersonal & beyond a frosty reception, I don't think I managed to speak to another staff member in the week I stayed there. I once stood in line to ask "the concierge" how many floors there were in the hotel? She didn't know!! Room was not serviced at all on 2nd day. Despite numerous attempts to ring "housekeeping" & request that they NOT change my towel daily this request was never accommodated, I even left a hand-written note on the sink one morning which was ignored. Wi-fi was dodgy & unreliable. Room was not dusted or vacuumed in the entire week I stayed in it.
Grainne Wed, 13 February 2019
Disliked: There girl at the desk at check in advise me my credit card was declined. i knew this was incorrect as i had sufficient funds in my account and had made my bank aware of my travels, however there girl was adamant . We ended up having to pay in cash , I then rang my bank who advised me the girl had been entering the incorrect expiry date several times. I also noticed another couple checking in beside us and the gentleman looking after them gave them great information about the facilities of the hotel, restaurants bar etc, we received none of this , when we asked for a wifi password we were barked and and couldn't understand the girl so we had to ask someone else. I just found this very off putting , as this was our first impression of the hotel. I would ike to say though how friendly and mannerly the cleaning staff were.
Stolyarnatalia Wed, 13 February 2019
Have not met ab expected...
Liked: Location is great
Disliked: Illustrated pictures on the website have looked different from the reality. The room was very small and didn?t not meet the price range.
Jane Wed, 13 February 2019
Great stay, will be back...
Liked: Great location, great facilities and comfortable rooms!
Disliked: LOTS of hidden taxes that were not included in the original price which is quite misleading when comparing with other local hotels upon booking. Things such as State tax, City tax, occupancy tax, javits tax, facilities fees, facilities fee sales and city tax?s (yes I?ve just seen all of these on my invoice this morning!) should be stated more clearly upfront. Other than that I had a great stay. Worth it for the location I think but should be more transparent when booking!
Eunbi Wed, 13 February 2019
Liked: The location was very good and the room conditions were clean. But the room was cramped and cold. Especially, the bathroom was very small.
Disliked: I hope the room is warm.
Marisol Tue, 12 February 2019
Liked: Very clean. Loved the dark hallways. Property full of good vibes.
Stefan Tue, 12 February 2019
Liked: Good location for a trip to manhattan. Many restaurants and stores. 5 minutes walk to Times Square.
Anthony Tue, 12 February 2019
an enjoyable stay and served...
Liked: Excellent location and easy to reach attractions. Staff friendly and informative.
Disliked: Would have liked to have Tea/Coffee facilities in the rooms. Water pressure in shower not very good and a couple of times no hot water early in the morning.