Row NYC Guest Reviews
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|1.3 miles from New York City centre|
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Rosalind, Philadelphia, visiting Lunt-Fontanne Theatre Mon, 4 November 2013
Great stay - we were right around the corner from Times Square and the Lunt-Fontanne Theatre. Will stay again and recommend to my friends.
Liked: Friendly staff; room was very clean and smelled good.
Disliked: Bathroom was a little small.
Jo, Topeka Sun, 11 March 2012
Decor was very attractive. Staff helpful. Very clean. Would stay again.
Liked: Close to Barrymore Theatre
Disliked: Carmines Restaurant
Urvi Mon, 10 December 2018
It was ok, expected more...
Liked: The hotel was strategically located but was too expensive - the hotel didnt match the price they quoted
Disliked: It is an average hotel, great if you are there for work - but not if you are there for a holiday. Price and hotel expectations don't match. Too expensive
Guillermo Mon, 10 December 2018
Disliked: The lobby was terribly crowded. Cleaning could be improved: there was a stain in the blackout, the lobby didn?t look that clean.
Ashira Mon, 10 December 2018
Mediocre at best For $369
Liked: Liked: the location, food court option next door, and clean shower with working drain.
Disliked: Room was dirty superficially and dirt that is just from being old that even a good cleaning can't get without a ton of effort. Eg., (fresh) coffee stains on side tables, old greyed dirt stripes along white blinds, handprints on wall, tear in headboard, nothing smelled clean, something about some of the towels gave me pause. Room needed rehab. Sheets sounded like a diaper each time I moved. Several times called front desk, never had anyone pick up. Had to reconnect to WiFi frequently, yet ironically WiFi signal was strong enough that I could feel it in my body. The few staff with whom I interacted were nice enough, but there was no real sense of customer service. I felt like they could've cared less about my staying at the hotel, which is a little frustrating for spending $400 for 18 hours. I won't stay here again.
Philip Sun, 9 December 2018
Liked: location and cleanliness. staff were excellent
Disliked: Rooms were very small. Too warm and pillows extremely uncomfortable. Very poor sleep each night.
Rachel Sun, 9 December 2018
Liked: I love the location at the atmosphere. I love that you can go down to lobby and get food.
Disliked: I asked for a room near an ice machine, which I did get. But the ice machine DID NOT WORK! And not only did that ice machine not work... the 3 others on surrounding did not work either. Very extremely inconvenient.Also feel the value for room was not that great.
Farid Sun, 9 December 2018
Liked: Hotel is near to restaurants, time square and empire state building etc.
Disliked: No microven, spoons, electric kettle etc were found.
Pepevin Sun, 9 December 2018
Liked: Great location.... modern look (despite it being an older location)
Disliked: check-in process was a little cumbersome as kiosks were broken.... rooms rather on the small side.... but clean!!!
Robert Sun, 9 December 2018
Great location but extremely overpriced...
Liked: Great location
Disliked: Overpriced , basic room
Jacqueline Sun, 9 December 2018
Liked: Central location
Disliked: The cleanliness and lack of efficiency
Shane Sat, 8 December 2018
Liked: We stayed here as part of our honeymoon after our cruise, they upgraded our room for free, complementary drinks and breakfast and also bottle of bubbly left in our room. ??