Riverview Suites at Water Street Center Guest Reviews
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|0.4 miles from Wilmington centre|
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Anonymous Sun, 10 December 2017
Anonymous Sat, 9 December 2017
Chihhsing Wed, 29 November 2017
Unnecessarily stressful check-in
Liked: The flat itself was wonderful apart from shelves missing from the fridge so nowhere to store our food.
Disliked: Check-in was extremely stressful: ? Followed signs for Water Street Centre parking (you would assume we could park there!?!) ? Entrance not clear. ? Note on door to check in at Hilton Hotel... ? Where is the Hilton Hotel?!? (You can not see it from the door or even the road) ? Walk up and down the street, google search, find the Hilton. ? Leave car go to check in ? Advised that we will get a parking ticket in the car park and need to move car ? Run back to move car quickly ? Park across the street and awkwardly try to move all our bags back across the road. Turns out check-in process is actually fine in theory but was made unnecessarily stressful and complicated by the lack of communication. I see now that many people have complained about this and STILL nothing has been done about it! All it needs is a simple email 24hours before to advise that there is no reception, where to park and what to do for check in. SOooo simple and would save so much unnecessary stress for the customers. I am just so glad we did not arrive in the dark, didn't get a parking ticket and that we had signal to google which building was the Hilton Hotel. Such a shame as the flat itself is very nice and location is great. Would have given a 5 star review but this extremely confusing and stressful check in process, and lack of communication, completely over-shadowed the stay :(
Mindymc Tue, 28 November 2017
Liked: Very nice!
Disliked: The view wasn't as good as I thought it would be.
Anonymous Sun, 26 November 2017
Diane Fri, 24 November 2017
Everything was fine.
Disliked: It was NOT stated through Booking.com that we were to park and check in at the Hilton across and down the street ... We found out after our drive of 14 hours. Trying to find the entrance took another 25 minutes. In which the very busy shop owner at the address booking.com provided us with, gave instructions on where we needed to check in. He was pretty patient with us considering this probably happens to him daily! He asked if we would please bring this matter to your attention.
Laurie Fri, 24 November 2017
Liked: Location is fantastic. Downtown close to restaurants and entertainment. View from balcony of battleship is amazing.
Disliked: Right now the construction noise during the day.
Alex Sun, 19 November 2017
Linda Thu, 16 November 2017
Apt not good but Hilton...
Liked: Views from apt 902, location on waterfront, easy walking distance to everything. The staff at the Hilton where you check in at were very helpful, special thanks to Cade/engineer who gave us great info on places to eat, Copper Penny, Dixie Grill.
Disliked: Apt not very clean, area around kitchen floor and surfaces sticky, crumbs on floor, patio windows dirty. Furniture old and dated, sofa uncomfortable, coffee table unstable, patio door would not close. Apt needs updating.
Anonymous Mon, 13 November 2017