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AustraliaSurface Inn Worthington Guest Reviews
Overall Average Score:
Pleasant (3 out of 5)
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Alexandria Mon, 20 November 2023
Good
Burkes Mon, 13 November 2023
Never again, highly disappointed
Liked: There was nothing to speak positive of
Disliked: The hotel is a “weekly/monthly” rental building, the hotel is incredibly dirty, everything is outdated, spills in hallway stayed in the floor the entire visit, burn holes and stains on the linens, fingerprints on all surfaces, broken fixtures, no hot water, broken drawers, mirrors dirty, staff unhelpful (says manager is not available), elevators are filthy, no cleaning staff (only the men running the place). I was told I was getting special treatment when I demanded “new” (never used) sheets for my son and I to feel like we could lay on something clean.This hotel should be removed from Booking.com, an investor should visit this property and if you care about clean, please avoid this place, you will not believe it’s worth the value. Please remove this hotel, they do not care about guests, only money, not reinvesting income back into the property.
John Sat, 4 November 2023
Unclean, unsafe!
Disliked: The drug vial on the night stand. Pssh!
Lash Wed, 1 November 2023
Exceptional
Andres Sat, 28 October 2023
Bad
Kimberly Mon, 23 October 2023
Take your own blankets
Liked: Large room and quick check in
Disliked: Soooo cold and we couldn't adjust the thermostat above 70. Ask for 5 blankets as one of us gets super cold. Could only give us 4 very thin blankets . One of us slept in her coat. Room was according to my phone 63 degrees in am. Too cold to be able to shower .
Rebecca Mon, 23 October 2023
Very good
Linda Mon, 23 October 2023
Good
Liked: Clean overall and comfortable bedding and sitting area. Staff was present and nice. Comfortable area with good lighting n safety.
Anonymous Fri, 20 October 2023
The stay was fantastic!
Liked: The location was great for where I had to be the next day
Daniel Thu, 19 October 2023
Poor
Liked: The room was nice and big.
Disliked: There was no bedding on the pull outThere was no blow dryer. And when we went down to ask for one they said they would bring one up and never did. Which leads me to another bad part there's no phone connection in the room they have two phones but they don't work you can't call the desk. There is no blanket on the bed just a thin sheet and no top sheet. Waited in the lobby for the staff for 30 minutes no one came.
