Residence Inn by Marriott Cincinnati North/West Chester, West Chester

Residence Inn by Marriott Cincinnati North/West Chester Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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Spacious but lacking in basic...

Liked: Very nice room set up and layout.
Disliked: Our toilet did not flush properly and when a call was placed to the front desk no maintenance personnel was available to assist us. Instead we were given a plunger and told to do our best. We also ran completely out of toilet paper and there was no extra in the room. Our towels were very stained with what looked like burn marks or worse..(poop) and then when we pulled out the sofa bed we found empty coffee creamer packets inside. Nice room layout but ultimately I would choose a different place to stay when visiting the area again.

Exceptional

Very good

Nice modern hotel but maybe...

Liked: Full Kitchen. Oatmeal with trimmings on breakfast bar. Large indoor pool and jacuzzi. Yuengling beer in 24 Mart. Shower head pressure.
Disliked: Erratic housekeeping service. Coffee bar is located in corner which creates bottleneck. Television in the bedroom didn’t work upon out late hour arrival but was repaired the following day after we reported it to staff the following morning.

Exceptional

Passable

we had a great time,...

Liked: the room, pool and hot tub
Disliked: nothing

Exceptional

Ghosted me after missed stay.

Liked: Good location
Disliked: I mistakenly made a reservation for the wrong dates. I didn't realize this until I started receiving review requests. I attempted to contact this hotel regarding my missed stay. Zero response. Booking.com told me I have to reach out to the hotel, they can do nothing. Marriott told me that since I booked through a 3rd party, they can do nothing. I've booked many nights through each websites. I called the hotel directly several times attempting to talk to a manager, They are never on site and have never returned my messages. They ignore my message attempts through this app. I've written off the $4xx dollars as poor customer service and shoddy management.