Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical Guest Reviews
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3.7 miles from Chicago centre |
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Mayleigh K, Yorkville, visiting Concord Music Hall Mon, 20 October 2014
Booked a room on 8/25/14 for a concert on 10/18/14. Called twice that day to confirm my reservation since I booked so far in advance. We showed up to check into the hotel a half an hour before we had to be at the show, only for the front desk to tell me the hotel was full and that they did not have a room for us to stay in. They offered us a room 20 miles away - I told them that was not going to work because we were out of town and had not only booked in advance, but called twice that day to confirm. They could not tell me why someone didn't mention this issue during the two prior calls that day. They ended up finding us a room next door and it worked out OK, but it took them almost 25 minutes to rectify the situation and we were late for the concert. Overall they did fix the issue but am not satisfied with the lack of communication, and the fact I watched them check in three additional customers after they told us they were at capacity.
Jessica Thu, 21 March 2024
Exceptional
Disliked: They dont clean everyday, we had to ask 3 time for toilet paper
Llenifer Wed, 20 March 2024
Great stay!
Liked: Big spacious room, tasty breakfast, and great location to get around. The staff was very friendly and always provided what we needed.
Disliked: There’s no mention of a $100 a night security deposit; this should be added for people who may have a budget for their trips. The hotel and rooms had some chemical smell that may be intolerable for people with sensitive smell.
Shante Wed, 20 March 2024
Exceptional
Gray Tue, 19 March 2024
Very good
Liked: Location
Disliked: Maid service
Olivia Mon, 18 March 2024
Solo Traveller highly recommends this...
Liked: Location. Breakfast. Rooms. Price. Staff were exceptional especially Louese at the front counter when checking in.
Disliked: That I didnt get to stay longer
Dannydeb Mon, 18 March 2024
Great value Great location Great...
Liked: Cost was great and location. Breakfast great! Real food!
Disliked: I hear a renovation is coming. The facility needed facelift
Clara Sun, 17 March 2024
Exceptional
Jacinda Sun, 17 March 2024
Pleasant
Margaret Sun, 17 March 2024
Great roomy hotel close to...
Liked: Great location. Amazing room size
Disliked: Breakfast is ok but get there early, they don't replenish much after 8:45.
Ellis Sun, 17 March 2024
Exceptional