Residence Inn By Marriott London Downtown Guest Reviews
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|0.4 miles from London centre|
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Tracy, Tillsonburg, visiting London Music Hall Sat, 25 November 2017
Perfect hotel for a large group of people to stay at; perfect for people who need somewhere to live for a short time; all the comforts of home and very friendly, helpful staff.
Liked: The room felt like home; loved the space and the setup and the fact that everything was available in the hotel; buffet breakfast was amazing!
Disliked: Nothing, I loved this hotel.
Peeter Fri, 17 May 2019
functional, but I would avoid...
Liked: very nice breakfast, large room, large TV, comfortable bead
Disliked: The refrigerator was very noisy and often woke me up during sleep
Anonymous Fri, 17 May 2019
Very good place for families.
Liked: Decent breakfast.
Isabelle Mon, 13 May 2019
Liked: Everything else. The staff is lovely, the suite is nice and roomie, above average size, great for a family, pillows for beds are comfortable. Fairly clean Suite, our room must have just been vacated though because there was still milk in the fridge and the chairs had crumbs and the tables still had glass rings on them and were sticky. The bed decor at the end of each bed could also use more frequent cleaning cause they were dirty but I'm being picky. The hotel is always busy and this was the first time I noticed so I would happily return for another stay if they could just get better mattresses. That is afterall why I booked; we needed a centraly located place to sleep.
Disliked: The Mattresses really need changing; they are clearly spring mattresses and really hard. Didn't sleep well either night and that is why one usually stays at a hotel; to get a good night's rest. Won't be back unless they change mattresses by next year since I gave the same review last year too.
Jordan Mon, 13 May 2019
Diccon Fri, 10 May 2019
Manou Sun, 7 April 2019
First and last time because...
Liked: The hard working people during the breakfast. A young lady came to check often and replenished and so did another young man. They were courteous and kept things clean.
Disliked: Before booking here check out Homewood Suites by Hilton or even Holiday Inn across the street. For the same or higher comfort + pool + way more choices at breakfast and the varieties of fresh fruit at a lesser cost! At times the price difference can be 70 dollars less- so think again before booking here. My stay would have been good but Jake or Jacob at the reception working the night of April 6 and April 7, 2019 (only man there, the other was a nice lady, he says he is a MANAGER! He left me having to tell everyone I know to go somewhere else. At least as long as he works there. No courtesy at all or tact so he got me upset on the phone 12 hours after check out when he said he does not have the time (that would be less than 10 seconds) to inform a guest about a fine print that is nowhere to be found about holds on card when booking through a 3rd party. If there is no fine print, how am I supposed to know? He was also condescending and he didn't know I have traveled on several continents and gone to 3, 4 and 5 stars and know what to expect in what situations and how a good manager responds besides what are usual practices where. I go away leisurely up to 3 times a year, that is besides my trips for work and not counting the trips for religious purposes. So 1st at your hotel (and definitely the last time) but not my 1st time in a hotel. Actually he was the only one acting the way he did and I feel sorry for the people working under him with his arrogance if he actually is the manager. The other staff were nice and thank heaven for them. They make the place. The place was quality wise comparable to Homewood and Suites by Hilton. I liked Homewood better because Homewood is even roomier, has a pool and a more generous variety of choices when it comes to the free breakfast plus at times cheaper.
Kathy Fri, 5 April 2019
This was a well cared...
Liked: The suite was even more spacious than I expected. The beds and pillows were comfy, and even the sofabed was fine. The downtown location was perfect for us, as we were attending an event at Centennial Hall, a couple blocks away. There were lots of restaurants within walking distance as well. The staff were super friendly and helpful. Because we had to check out so early, we missed the breakfast (perhaps next time). I would most definitely stay again if ever needing a large space for family.
Disliked: The only negative issue was the young men partying most of the night on our floor; earplugs took care of that.
Akamar Mon, 1 April 2019
Kimberly Thu, 21 March 2019
Gordon Wed, 20 March 2019
Liked: Free upgrade!! Thank you so much!