Renaissance by Marriott Fort Lauderdale Cruise Port Hotel Guest Reviews
Write a review
1.8 miles from Fort Lauderdale centre |
Write a review
Palak Thu, 21 March 2024
Great staff
Liked: Beautiful, well maintained, amazing staff!
Disliked: Have more vegetarian food options
Brenda Sun, 17 March 2024
Disappointed! Not at all, what...
Liked: The staff at breakfast in bistro 17 were always friendly and coffee and tea ready for us. Also the Bar staff was just as friendly didn’t matter if we were having lunch, dinner or just drinks. Without them I don’t know what I would have done. They were the only positive thing at this hotel.
Disliked: There customer service was awful and because I paid in full for my 10 days they got there money way should I have to deal with her complaints. 1. First night the room was so dusty I couldn’t breathe and had a migraine. Asked to move rooms2. We were supposed to get complementary breakfast but the first morning was charged $50. Even after showing them the confirmation they were not going to take the first day off but the next 9 days would be free. Then they tried to charge me again.3. The room was so dirty. Dust everywhere, like I could write the word dirt on the dresser/TV stand. The floors were never vacuumed. I stepped on something and had to keep watching it for blood poisoning it hurt so bad and had a line. There were stains all over the floor. The comforter to the bed had rips in it. 4. No hair dryer, the bathroom shower flooded the bathroom floors. After the first shower then we didn’t have enough towels to clean it up.5. Had to ask the maid down the hall for towels and toilet paper.6. The elevators were broken and you had to use the service elevators.7. You are made to think you are staying at this nice resort but the pool is right next to the highway and in the parking lot. It is run down and looks nothing like the photos on your website. There is an abundance amount of iguanas by the pool around the pool in the pool, which means feces everywhere. No swimming in pool unless you want to get sick.
Patricia Fri, 15 March 2024
Good
Liked: Nice and clean , good location
Disliked: Beds very uncomfortable and food served for breakfast was horrendous.
Ann Mon, 11 March 2024
Very good
Susan Mon, 4 March 2024
We've stayed at the Renaissance...
Liked: The location is ideal for cruising out of Port Everglades. Check in staff were pleasant and efficient. Room was large however was dark and a bit dated.
Disliked: Breakfast was terrible. We were given a table and told that a waiter would be right with us. We waited for ten minutes before the waiter arrived even though he saw us sitting there. When he finally approached us he said it was too late to order breakfast and we would need to choose food from the buffet. The buffet was picked over, no longer eatable (oatmeal was cold) etc. We should not have been charged such an exorbitant rate for that leftover disgusting food.
Vedernikovs Thu, 29 February 2024
The property is fine, however...
Liked: Location was ok, breakfast was nice.
Disliked: When we arrived, first of all our booking was difficult to find for unknown reason. After it was found, turned out the room was not ready, even though we specified the time of arrival so we had to wait quite long to get in, like 3-4 hrs.I booked a room for 2 adults + child (with the breakfast), however we were told, that child breakfast was not included in the price?!! How is that?Lastly I received double charge for the stay on my credit card and still trying to sort this out, no contact details of the hotel besides reception phone nr and at the reception they just keep telling they do not know anything, at least they provided general manager email.
Russell Sat, 24 February 2024
Poor and would never recommend.
Disliked: The room smelled very musty and my child’s started to have allergic reactions. There was mold inside the picture above the toliet and the spa pool water was green.
Dominick Tue, 20 February 2024
Great food bad bed!
Liked: Breakfast and Cafe were good.
Disliked: Bed rock hard which surprised me since we stayed before and and mattress was good.
Angela Mon, 19 February 2024
A little pricey but otherwise...
Liked: Checking in was super easy and fast. Hotel lobby bar service friendly and efficient!
Disliked: Not a dislike but I would have referred a King size bed
Katie Sun, 18 February 2024
Very good
Disliked: I was double charged for my room