Renaissance Reno Downtown Hotel & Spa Guest Reviews
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0.4 miles from Reno centre |
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Mary Wed, 20 March 2024
Perfect
Mary Wed, 20 March 2024
Exceptional
Alicia Mon, 19 February 2024
Bed and pillows were comfortable! Trevor at the front desk super nice
Liked: Always felt welcomed by the staff. Everyone greeted your with a smile
Disliked: Parking!
Alicia Mon, 19 February 2024
Bed and pillows were comfortable!...
Liked: Always felt welcomed by the staff. Everyone greeted your with a smile
Disliked: Parking!
Yvette Sat, 10 February 2024
Exceptional
Liked: The location is one of my favorite locations and the only hotel I stay in when I come to Reno. I enjoy the restaurant and atmosphere. I would like to say thank you to Trevor at the front desk. His customer service is amazing. Wish more people were like him. Holly and Katy at the Shore Room were amazing. Katy always made sure our drinks were full and has a pleasant attitude. Holly was a delight. Always making sure everyone is taken care of and very pleasant attitude as well. Really enjoyed our stay due to these 3 wonderful people.
Disliked: I think the coffee place should be open longer and find better service. One girl that works there was great, but the rest were awful. I did not get the employees name but she worked the day of the big storm on the 4th of February. She was great.
Yvette Sat, 10 February 2024
Exceptional
Liked: The location is one of my favorite locations and the only hotel I stay in when I come to Reno. I enjoy the restaurant and atmosphere. I would like to say thank you to Trevor at the front desk. His customer service is amazing. Wish more people were like him. Holly and Katy at the Shore Room were amazing. Katy always made sure our drinks were full and has a pleasant attitude. Holly was a delight. Always making sure everyone is taken care of and very pleasant attitude as well. Really enjoyed our stay due to these 3 wonderful people.
Disliked: I think the coffee place should be open longer and find better service. One girl that works there was great, but the rest were awful. I did not get the employees name but she worked the day of the big storm on the 4th of February. She was great.
Alma Tue, 2 January 2024
Wonderful View Amazing Night
Liked: Its very clean and the staff is amazing and very friendly, also helpful and great when room services was requested
Disliked: Our view was not at the location we wanted but we had a view
Alma Tue, 2 January 2024
Wonderful View Amazing Night
Liked: It’s very clean and the staff is amazing and very friendly, also helpful and great when room services was requested
Disliked: Our view was not at the location we wanted but we had a view
Anna Wed, 27 December 2023
Clean and comfortable rooms and...
Liked: Great location and restaurant. A little pricey but great food and service. Rooms needed better lighting but were very comfortable and quiet.
Disliked: Rooms needed better lighting but were very clean, comfortable and quiet. In room coffee maker did not work.
Anna Tue, 26 December 2023
Clean and comfortable rooms and a great restaurant in an excellent river front location downtown.
Liked: Great location and restaurant. A little pricey but great food and service. Rooms needed better lighting but were very comfortable and quiet.
Disliked: Rooms needed better lighting but were very clean, comfortable and quiet. In room coffee maker did not work.