Red Roof Inn Knoxville North - Merchants Drive Guest Reviews
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|4.9 miles from Knoxville centre|
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Kenneth Thu, 2 July 2020
Perfect for us and our...
Liked: That it was clean, pet friendly and no extra charge!
Disliked: Only thing was the breakfast- probably limited because of covid, and the coffee in the room bla?
Jeannie Wed, 1 July 2020
Liked: clean rooms not well stocked though
Disliked: no toiler paper not enuf towels
Quinton Sun, 28 June 2020
Close enough but far from...
Donna Mon, 15 June 2020
No customer service
Liked: The room was ok
Disliked: They did not honor my reservation! I was told by the gentleman who checked me out that they weren't making enough money right now & they were not honoring any reservations. They are obviously are taking advantage of Covid on their customers already. My reservation was for $204.27 for the entire stay. I was charged more $75 for the first night then they charged me a weekend rate of $82.00. That's $239.00 which is a difference of $34.73. I was also told that my reservation was not considered a contract. I know it is because if I had not of shown up or not cancelled in time, my credit card would've been charged. Is the reservation only a contract for me to them? I am very disappointed in my service and I will write Red Roof Inn corporate on the Knoxville, TN location. I feel I am entitled to a refund of the difference @ least.
Logan Sun, 7 June 2020
Nancy Sat, 30 May 2020
Liked: Near restaurants
Disliked: The bed smelled
Lashawner Mon, 18 May 2020
Whitney Mon, 18 May 2020
Disliked: Being targeted and followed by homeless
Gary Sun, 17 May 2020
Liked: Very nice and clean would stay again
Disliked: Only thing they charged me for a extra person and it was only me. They were gonna check camera and refund me. We'll see if it happens or I'll dispute on credit card
Sherrie Fri, 15 May 2020
Disliked: It was check out day(and time). I called and told them we would stay another night and that I would be there to pay soon as I was finished ( i was at walmart with my granddaughter, whom i only see once a year). The front desk guy said "ok, no problem". But then i got a call from my husband, saying they were kicking him out NOW !! So, i had to put everything back, run to RRI and pay, like I had already told him I would, except, ,,RIGHT THEN !. Then go back to Walmart and finish getting my granddaughters clothes. Did NOT make my last night stay good at all. In fact, we left before the night came.It was all very unnecessary. This was only my 5th time to stay there. not cool at all !!!! Thanks RRI ! I'll check out other places to stay next time