Red Roof Inn Knoxville - Merchants Drive Guest Reviews
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|4.9 miles from Knoxville centre|
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Loretta Sun, 13 January 2019
I would stay there again...
Liked: The beds were soft
Disliked: When you take a shower the water leaked all over the floor
Ly Thu, 10 January 2019
Very poor customer service
Liked: The room was clean and neat.
Disliked: The front desk clerk and manager were so rude to us. We even book for additional nights and they wanted to add more deposit of 75.00 that they had already collected. When I ask the clerk to see the manager, she refused and wouldn't provide his name or her name. We tried to cancel and they refused. They would not provide us with receipts as we requested. I immediately called Guest relations and they are going to follow up with our issues.
Denisha Tue, 8 January 2019
Michael Mon, 7 January 2019
Liked: I have stayed here many times great place nice and clean comfortable convenient to everything!!
Sherrie Sun, 6 January 2019
will never stay there again
Liked: The beds did not feel nor look clean. We srayed 2 night/3 days. We had 2 small dingy towels, 1 wash cloth. The 1st morning I told the front desk & the cleaning lady they do not have to clean the room just leave me for bath towels they never even opened the door to our room. So needless to say, no towels, just the used wet ones. But I don't think either one of them spoke very well to English. & RTV got one station. So no I would not stay there again.
Anonymous Sat, 5 January 2019
Disliked: Breakfast choices were poor
Jason Fri, 4 January 2019
Marsha Fri, 4 January 2019
Disliked: Couldn't get the best rate by talking to the hotel themselves. Had to go online. Seems u would match the going rate. Especially if I quoted it
Anonymous Thu, 3 January 2019
Thursday Thu, 3 January 2019