Red Lion Inn & Suites Federal Way Guest Reviews
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|2.8 miles from Federal Way centre|
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Maria, Pasco Sun, 20 May 2012
Liked: Great service.
Johnts01 Wed, 13 February 2019
Timothy Tue, 12 February 2019
We understand when there is...
Disliked: Housekeeping was not providing services in a timely manner.
C Sat, 9 February 2019
Liked: Location is good.
Disliked: Came only for the slides. Called in advance to confrim slides where open and when got here they were closed. We are 2 different families sharing one room and bathroom door doesn't close unless shoved so makes a loud bang. Staff solution was to tell us not to close bathroom door which is hard to tell an 11 year old who wants privacy. We got 2 noise complaints one for the banging and first one was the kids were super excited by the snow and full of energy due to lack of pool to burn energy and were trying to settle in and second one was just pure banging from the bathroom door. However once kids settled in asleep we can still hear banging through out hotel so I guess its not just our room. Also 3 mins after the front desk knocked on our door my credit card was charged our full night. We had left our credit card on file in case of damage and to secure the room. We stay in a lot of hotels this is normal practice but we pay cash when check out because of the exchange rate. We had confirmed this before we got here. We feel as though they charged our card in advance in case they had to kick us out which is a very shady move on their end if true.
David Wed, 6 February 2019
Tessa1hopson Mon, 4 February 2019
Liked: The beds were comfortable
Disliked: Rude and no personality
Anonymous Mon, 4 February 2019
I needed a relaxing night...
Liked: How quick, polite and efficient the employees were at the front desk.
Disliked: That I only stayed one night, I didn?t want to leave!
Claire Thu, 31 January 2019
Advertised a 2 queen bed...
Liked: the pool and hot tub although the hot tub wasn't hot
Disliked: I booked a 2 queen bed room for 2 adults and 3 kids. I was told that they had booked out for weeks due to a swim team staying at the hotel however I was able to book and pay for the room they had advertised online. despite knowing they didn't have any 2 queen bed rooms left they didn't call me to let me know before I arrived with kids and partner in tow. it was late, we had one hour before the pool closed and the kids were promised swimming. I was charged extra for a one bed room. given one thin extra blanket for the kids to sleep with on the floor, ended up giving them the comforter from the bed and ended up switching spots so the kids could have the bed halfway through the night as they were uncomfortable and cold. It was a terrible night rest wise and im disappointed that Red Lion would advertise a room on Booking knowing and admitting they didn't have that room type available for weeks. Lame. Booking is great.
Kay Wed, 30 January 2019
Ok due to renos -...
Liked: Beds comfy, breakfast good
Disliked: No shower curtain in bathroom despite 3 requests. No coffee in lobby despite 2 requests. Too much Pine-sol used in rooms - smell overpowering. It is clear that they are trying to update an older facility. Comfy chair in room.
Melody Wed, 30 January 2019
Convenient right off the freeway,...
Liked: The staff were very friendly.
The pool was great for the kids.
Breakfast was good.
Disliked: The hallways were dirty with clutter and the carpets in the rooms need to be replaced. I would not let my grandkids roll around on the carpets.
Chelli Tue, 29 January 2019
We stayed the next night...
Liked: The pool was nice for the kids
Disliked: The room was dirty when we checked in I had to clean the toilet as it was obviously dirty and the girl at the desk was busy with no help