Superb

Very good

Disliked: The kitchen was not finished and the ?double bed? was two singles pushed together that would separate during the night

Exceptional

Bad

Disliked: I have used this hotel 5 times Friday 20th would have been 6th time! We couldn't make it up Because of this virus. We phone to ask if we could move the date but you said NO! Don?t think this is fair as a lot of other hotels are letting you do this! Very disappointed! Wont be using you again

Refused to refund or change...

Amazing

Liked: Very helpful and friendly staff had a wonderful stay here. staff went above and beyond to make sure our stay was amazing. Would definitely recommend to anyone and will be staying here again.

Exceptional

Liked: Spacious room, clean, very comfy beds. Towels great shower amaze. Perfect really
Disliked: Nothing

Superb

Liked: I liked that it was so close to the train station and just a short walk from the town centre. The rooms were lovely, comfortable and spacious! The staff were very accommodating. The building was beautiful and the corridors seemed so posh for such a cheap price!! We loved the beds as they were so nice to sleep in and it was great to both have separate wardrobe space.
Disliked: However I wasn?t impressed that the WiFi did not work and we didn?t get any compensation for this(as we picked your hotel partly because WiFi was included). We then used tv for entertainment but on the second night and third morning the tv had no signal and provided us with no channels, this was particularly annoying as we had no WiFi. I was also not impressed that in the middle of a global pandemic no soap was provided, we used shower gel for one day and thankfully has brought some with us! Finally the staff, although very lovely were not very professional as we weren?t given any information about check out time and as we left nobody did any formal check out (or check in at the beginning) and we felt uncomfortable in the foyer.

Exceptional