Staybridge Suites - Orlando Royale Parc Suites Guest Reviews
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7.4 miles from Kissimmee centre |
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Claire Thu, 28 March 2024
Superb
Isidro Thu, 28 March 2024
Exceptional
Cynthia Thu, 28 March 2024
Was comfortable. Likes having a...
Liked: Close to everything. Room was large. Problems were solved in a short period of time. Most of staff were wonderful. Pool was great. Free laundry facilities. They allowed my dog(Yorkie) to stay with us
Disliked: Breakfast. Noisy. Room was next to the elevator. So noise all day. Not enough utensils and dishes. Only 1 spoon. Would have preferred a Keurig for coffee. Had to get extra coffee every day. There were 3 of us and only one package of coffee.
Raphael Mon, 25 March 2024
Superb
Michael Fri, 22 March 2024
Exceptional
Bill Fri, 22 March 2024
Passable
Leanet Thu, 21 March 2024
Disappointing
Liked: The property has a good location and the breakfast was good
Disliked: The building is not what it looks on the pictures. From the elevator which is all dirty and old. The first room that I booked which was 2 rooms, all the doors on the rooms were dirty and the paint was peeling. The chairs were dirty with stains dont know if it was vomiting or something. All the lights were yellow inside. The kitchen didnt have any plates or cups or utensils nothing. It was very dissappointed because I was expecting what it was shown on the pictures. After two hours waiting finally the manager was able to find a better room. What i can say is that the building needs a lot of updates.
Anna Wed, 20 March 2024
Very good
Greg Tue, 19 March 2024
The place needs an overhaul...
Liked: Most of the staff were friendly. Size and layout of room and the central courtyard/pool area as well as breakfast was decent. Being provided a room on our second night that looks out over pool was good (We originally asked for a higher up room looking over the pool when booking the vacation 4 months in advance but instead were given a lower room that was very dark and dingy because it looked out onto a covered area and a wall beside a very loud screeching elevator.
Disliked: Putting us in a lower level dark dingy end room with a view of a wall by an elevator that was screeching loudly. Having one plate, a couple of gasses and no cutlery or coffee mugs in the room that has a kitchen and advertises rooms have cutlery for the kitchen ( otherwise what is the point of a kitchen with no dishes and cutlery? ) Having no dish soap or dish cleaning materials. Having a tub where the stopper is brokenHaving a bathroom sink that barely drains outHaving a tub with so much caulking smeared all around the edges it looked like a child attempted to do the "renovation" Having a tub that has the service chipping and sharp pieces that could potentially cut you. This despite having a so called renovation recently? The tubs are original. Having old build up of whatever on the tub and edges..When housekeeping came in they took the dirty towels but left no new ones! A male evening manager being rude and condescending when I was explaining that the day prior we had asked front desk for cutlery, mugs, glassware and plates and I wanted to find out if we were getting them that day and the manager looked completely disinterested and then said to me "are you going to stop talking so I can try and find that request". I was stunned at the low level of customer service. Even afterwards he did not seem to understand how bad his response was, even if he wasn't in a customer service position! Being treated further as if I I was being a nuisance when trying to provide info on what happened . No apologies for the hassles...... it was like it was a common problem that they just become complacent about. I have been to this establishment 3 times in 10 years and it has gone down hill. Not sure what level of standards IHG are supposed to adhere to but by what I experienced here, the bar is set very low.
Brandon Mon, 18 March 2024
Decent hotel at reseasonable price
Liked: Pool area was nice and well maintained. Beds were comfortable
Disliked: Exterior parking lot lights very dim. Hotel and rooms slightly dated but priced reasonably accordingly