Quality Inn & Suites Matteson near I-57, Matteson

Rate was low in comparison to the other hotels in the area (we were there for a concert). We were very happy with our stay.

Liked: Our room was clean with the exception of something greasy looking on one of the headboards.
Disliked: Kind of hard to find - could use some better signage as you are coming off the highway. I spent 10 minutes waiting to get checked in and 2 different people called to find out how to get there.

This guest did not leave comments about this hotel.

Not worth my momey

Liked: Service was bad i told the guy tobpay with the cars for the eoom and the cash for thr depposit back and iys been 3 weeks i still have not got my refund
Disliked: Service was bad i told the guy tobpay with the cars for the eoom and the cash for thr depposit back and iys been 3 weeks i still have not got my refund

Horrible. Hotel is infested with...

Liked: Nothing at all, I woke up at 4:20 AM to something biting me only to find out the bed was infested with bed bugs. I checked out as soon as possible and asked for a refund. The man at the main desk was extremely disrespectful and did not allow me to receive a refund. He said because I have stayed at the hotel for 10 hours which my check out wasn’t till 11AM. Never again will I go to this hotel.
Disliked: The staff at the main desk told me “are you done talking” with his finger in my face after explaining why I wanted a refund. Was very unprofessional and disrespectful.

Bad

Excellent

Liked: Great breakfast and clean

I was okayI wish it...

Liked: I liked that the bathroom it’s nice and big. Also that it’s cheap.
Disliked: I dont like the rooms are very dirty.There was blood on 3 covers and they didn’t change it or clean the room the floor is dirty the bed is dirty it’s never clean the cost doesn’t match the quality for it be be called quality inn just very dissatisfied and disappointed in it.

Exceptional

I'd stay here but I'd...

Liked: The location is great the price was decent.
Disliked: The elevator was nasty and the towels were dinghy. The water pressure in the shower was terrible, I've stayed here before they changed owners or management and it was never anything wrong. And I think someone was sleeping in the lobby

The worst place ever.

Liked: Convenient to the location.
Disliked: Very dirty, reaping sour odor, room was grossly dirty. Chair was filthy black and the bed was horrible. They wouldn’t refund me because of my travel statement. The remote didn’t work and the clock was broken. You can hear EVERYTHING going on in the surrounding rooms.