Quality Inn & Suites Mansfield Guest Reviews
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|3.0 miles from Mansfield centre|
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Edward Tue, 16 January 2018
Maria Tue, 9 January 2018
The staff was very friendly...
Disliked: The room was not very clean we found cork beer under the beds
Richard Mon, 8 January 2018
Liked: Comfy bed, nice room, great front desk staffperson
Disliked: Loud people in nearby rooms
Nancy Thu, 4 January 2018
very nice, the room and...
Liked: Our entry light was burned out, so the gal at the desk gave us a deluxe room to stay in, a very nice, unexpected surprise!
Alethia Tue, 2 January 2018
Liked: Location, hot breakfast
Disliked: Dogs barking next to my rm. In and out traffic
Emmanuel Mon, 1 January 2018
Liked: The staff was wonderful and very helpful
Emmanuel Fri, 29 December 2017
Liked: I loved the staff, they were very friendly and acomdating
Disliked: The price
R Tue, 26 December 2017
Overcharged Tue, 28 November 2017
Terrible customer service
Liked: Facilities were great and it was a nice place to stay at night.
Disliked: That being said, I would not recommend this property. We paid part in cash and part with card. We were told a certain amount would be charged to our card upon checkout. When we were leaving for dinner that evening, I noticed that not only had the amount already been charged, but double the amount was taken out of my account. I went to the front desk and they said this is always what happens. I was less then pleased. I had planned on having that money to shop and enjoy time out with my family. As a result of the holiday, no banks were open, so I had to change and cancel a lot of my plans because of an error made by the hotel. Then, we had to drive over an hour to meet with family for breakfast on the day of checkout. We asked for a late checkout and were told it shouldn't be a problem. I gave them my cell phone number so they could reach me if needed. When we returned, our key cards would not let us into the room. Frustrated, I approached the front desk with my problem. The day staff then informed me that they do not do late check outs and if I did not check out within the hour they would have to charge me for another night. The desk clerk said she was unsure if they had contacted us. If this was the case, I should have been called. The facilities were worth it, but the service ruined our weekend. I have yet to receive credit back on my account. We were lied to too many times. We go to Mansfield often for holidays but will never stay here again.
Frens Fri, 24 November 2017