Quality Inn & Suites Kansas City - Independence I-70 East Guest Reviews
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3.2 miles from Independence centre |
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Vikki Sun, 10 March 2024
Poor
Hood Sun, 10 March 2024
New owners have let this...
Liked: Honestly it was the worst stay I've ever had, only good thing checking out
Disliked: There were no restrooms available while waiting in lobby for over 20 mins for someone to show up at front desk., no breakfast for your stay the whole time , homeless people in hallways, the smell of Marijuana and pee in hallways, the staff working was not helpful at all and couldn't answer any of the questions that were asked. I had to switch rooms 3 times because of faulty objects in room or poor room quality For 600.00 stay
Harvey Wed, 6 March 2024
Horrible at check-out a utility...
Liked: Nothing
Disliked: Everything. It needs to be renovated. Paint chipping off the walls, Tub stained. It doesn't have any of the amenities that's listed on the website smh. Overcharged for the stay.
Monica Thu, 1 February 2024
They won’t give your deposit...
Liked: I didn’t see bed bugs
Disliked: The lights worked
Katelin Tue, 30 January 2024
Gblah
Liked: Breakfast was nice
Disliked: There was no heat anywhere but the rooms . The water comes out as a trickle in most rooms.
Katelin Tue, 30 January 2024
New owners are awful.
Liked: The courtyard
Disliked: The new owners. They ruined it.
Katelin Tue, 30 January 2024
Unquality
Liked: The hotel guests
Disliked: That it got sold to jerks
Katelin Tue, 30 January 2024
Unquality
Liked: Nothing. It's trash
Disliked: See above
Katelin Tue, 30 January 2024
Quality what?
Liked: This was a nice hotel until the new "owners" took over. Within two days of them "owning" it , everyone who was staying there suddenly was kicked out due to a "water main break" that wasn't going to be fixed for weeks per the new owners. So a hotel full of guests, some long term, were left at 5pm on a Sunday trying to find somewhere to go. And no, these "owners" were no help. Their help was calling the police to have several people "trespassed" because they had no way of moving all of their belongings in that short of time, let alone finding another hotel, when they'd already paid their reservations to this hotel.If you didn't have all your belongings out in an hour, it became "their property".Now keep in mind, most everybody still had days, if not weeks paid up in reservations..Their rooms were paid for. There was no reason if it was just a water main break we couldn't have been relocated to another hotel, taken what we absolutely needed and the remainder of our items stayed in our rooms secured with our doors locked. Being that back in November the water main broke and we went through this with the previous on site managers, who were absolutely PHENOMENAL and made sure every person in that hotel was relocated in another hotel at their cost. Because it was an inconvenience to us, the customer!No, Not these new "owners" conveniently they had everyone kicked out yesterday because of this horrible water main break that would take weeks, but they're back open today? They took everyone's money, changed policies in the middle of our stays, walked in our rooms unannounced. Just used their master keys and let themselves in, claiming it was for "inspections"There is a lot wrong with how they did everything about the guests and frankly their employees, this last week at this hotel.
Disliked: The second the new owners stepped foot in the building. They wonder why the pipes burst? Even the building wants them gone!
Mike Mon, 15 January 2024
It was horrible I will never stay there again and Im probably not going to use the booking app
Liked: Absolutely nothing, when we got to the hotel after the chiefs game we had to wait for the lady to come to the front desk, then they didnt have the heat on in the lobby or the hallways, then she said that she didnt have our room that had a double queen. We ended up getting a 1 bed room each for the both of us then the door didnt lock on one of the rooms then the other room the heater didnt work and was broke and there was a huge draft of cold air coming through the heater. The sheets had a bunch of dirty marks on them the bathroom had water covered on the floor the tub was filthy there was absolutely no water pressure so I couldnt even take a shower. The tv didnt have of the lights didnt turn on. The room that didnt lock was 126 and the other was 136. The service wasnt great there wasnt wash cloths
Disliked: Everything, Absolutely nothing, when we got to the hotel after the chiefs game we had to wait for the lady to come to the front desk, then they didnt have the heat on in the lobby or the hallways, then she said that she didnt have our room that had a double queen. We ended up getting a 1 bed room each for the both of us then the door didnt lock on one of the rooms then the other room the heater didnt work and was broke and there was a huge draft of cold air coming through the heater. The sheets had a bunch of dirty marks on them the bathroom had water covered on the floor the tub was filthy there was absolutely no water pressure so I couldnt even take a shower. The tv didnt have of the lights didnt turn on. The room that didnt lock was 126 and the other was 136. The service wasnt great there wasnt wash cloths