Norwood Inn And Suites Mankato Guest Reviews
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|1.6 miles from Mankato centre|
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Elizabeth Mon, 15 April 2019
Anonymous Thu, 4 April 2019
Not as advertised.
Disliked: While checking in, the lady at the desk was rude to coworkers and they seemed overwhelmed. The outside door closer to our room that requires a key to get in didnt lock, so no key was needed. There was hair in the bathroom, on the counter and towels. Makeup on the sheets and black stuff in our ice bucket. But the things that upset us the most was that the pool was closed, we think because of the green stuff at the bottom, and there was no hot breakfast because the restaurant needed to be recertified. Traveling with a child the pool and breakfast were the primary reasons for choosing a place to stay. We got no notice of them being closed nor was it mentioned to us at checkin. We were very disappointed.
Whitney Wed, 3 April 2019
horrible. never again.
Liked: Did not have the breakfast, the location was convenient. close to verizon center and right next to perkins, right off hwy 169.
Disliked: no one informed me that the jacuzzi was out of order prior to me arriving.. when i booked my hotel stay 2 months in advance. Then was told I could only stay in a room with 2 smaller beds instead of my suite I had booked. My fiance and I have 2 younger kids and do not get out often so that was a let down. They also failed to inform us prior that the pool and hot tub was down. The card maker was not working so instead of getting ready in my hotel room i had to get ready in the lobby bathroom... not ideal! Very poor customer service, one lady has no clue what's going on around there and the other is throwing out f-bombs and being completely unprofessional talking to us about other rude customers that were irritated because their first room didnt have a doorknob and their keys weren't working also.
Jeremy Sun, 31 March 2019
Kurt Sat, 30 March 2019
Liked: Location to the event we attended
Disliked: Slow service counter staff. Advertising free breakfast on the website and on your receipt however they don?t offer breakfast at all. The water was intermittently warm in the shower to the point that our whole party couldn?t shower.
Julie Sat, 30 March 2019
Michael Sat, 30 March 2019
Andrea Thu, 28 March 2019
Pretty run down.
Liked: The front desk lady. The bed.
Disliked: Pool was out of service, no breakfast, no restaurant, no bar.
Isaac Mon, 25 March 2019
Disliked: The hotel was dirty, there was mold and a bug in the bathroom. The heater didn't work and the TV didn't have a remote. There wasn't a continental breakfast like they had advertised. They also couldn't find my reservations that I had made.
Frequent Mon, 25 March 2019
Liked: Clean, quiet, affordable, large room but small bathroom, worth what we paid but not more
Disliked: bed was too firm for my comfort, towels were getting thin - need to be replaced, staff wasn't very knowledgeable about the area, liked better when it was a Best Western