Name: Mount Stuart Hotel
Address: 31 Tregonwell Road, Bournemouth
Telephone: (888) 608-6346

Disgraceful dirty avoid

Liked: Location
Disliked: Room was smelly bed was creaky and very uncomfortable light was broken hair in the shower and on the rails half a toilet roll was provided on arrival breakfast was very plain and variety was obsolete and you only get an hour to prepare and eat no staff to be seen after 10am room wasn’t cleaned and hospitality items was left dirty and was led to believe the price included the hot tubs but was told this would be an extra £182 on top If it wasn’t for the fact other hotels were fully booked I would have left after day 1 And due to the lack of staff other guests were unruly knocking on doors and banging until sometimes midnight poor poor management

Bad

Liked: Location
Disliked: Hot water only twice a day asked for clean towels on a 3 night stay and toilet roll never got them room tiny

Passable

Liked: How close it was to the beach
Disliked: Wasn't much choice for breakfast didnt really see much off staff at all shower wasn't very good

Very good

Excellent hotel location, convenient car...

Liked: The location of the hotel is ideal because it is 5min walk from Bournemouth pier. The hotel offered only continental breakfast. No option for english breakfast. It would be preferable for the serving time to start a bit earlier than 09:00am which is rather late.
Disliked: The hotel appears to lack personnel. Someone needs to be at the reception desk at all times to provide customer service in a timely manner.Waiting outside the front entrance for 10+ minutes after having rung the doorbell several times is not an acceptable customer service level. The linen inside the room were clean, however they seem to need replacement as they look overused. I would also recommend a need for refurbishment/painting in every room front door.

Good

Passable

Exceptional

Liked: O liked all

Satisfied our requirements

Liked: Breakfast was fine and the room,although small, was comfortable
Disliked: Tap on the basin was loose and extractor in the shower room didn't work

Great hotel near the beach...

Liked: Great affordable place, really nice family run hotel. Lovely staff, very helpful too. Great location just 5 min walk to the beach and about 10mins to town centre. Room was good and big enough for 4 people. Definitely recommend for a cheap stay. Breakfast was included in a really cheap price. Wasn't a full English or anything but had bread, jam,butter, cheese, ham, croissants, pain au chocolate, yoghurts, berries, cereals, juice, water, tea&coffee and it was enough for a quick breakfast. Cannot fault it.
Disliked: only little thing that was annoying was the toilet seat, couldn't open properly and literally fell onto our backs when you sit on it. Also, I found a few little things missed by housekeeping from previous guests, not an issue for me, though. Also noticed stains on bedding, but it was still clean, just stains that don't come off.