Sleep Inn & Suites Steubenville at the University Guest Reviews
Write a review
Write a review
Kimberly, visiting The Pavilion At Star Lake Fri, 15 August 2014
We checked in late, close to midnight and the desk clerk was very friendly and even had just baked off some warm chocolate chip cookies for a snack before going to our rooms!
Liked: Very comfortable beds and spacious room.
Melanie Sun, 27 August 2023
Bad
Liked: Got to the property which I booked in February it is now August 27th. None at the front desk on the counter was a note that the hotel had been closed down and resold to the college there which was now college dorm apartments!! There was a number to call on the note for details so I called and guess what?? That number was disconnected! So my husband and I were stuck with no where to stay so I called Booking.com and they told me that somebody from that hotel should have notified me months ago that the hotel had closed down!! Well um shouldn’t this have been booking.coms job?? Luckily we called the nearest city nearby and thankfully got other reservations.
Michael Tue, 8 August 2023
Bad
Disliked: The property was permanently closed, BOOKING.COM didn't do anything to resolve that they were closed. We found out when we arrived.
Travis Mon, 7 August 2023
Bad
Liked: It was close down permanently and I was not notified that it was closed and still charged by booking and it closed 3 weeks before I was billed for room and then told I have to wait 7-12 days for a refund
Thomas Fri, 4 August 2023
Very good
Ashley Tue, 18 July 2023
Bad
Liked: We showed up on the day of our reservation and a man at the door greeted us to let us know the hotel closed 3 days ago. Despite having a confirmation and no notice of this.
Disliked: Would have been nice to know this was no longer a hotel instead of being left with nowhere to stay.
Ami Fri, 14 July 2023
Took my money and the...
Liked: It was closed after i had reservations for over 2 months
Disliked: Don't make a reservation, the place doesn't even exist
Autumn Fri, 30 June 2023
I will always stay here....
Liked: Everything from staff to the breakfast they offer(we love waffles!!!) and one of the cleanest rooms I’ve ever stayed in.
Disliked: Absolutely nothing!
Mardell Wed, 28 June 2023
Good
Liked: Breakfast was adequate. Coffee was good.
Ashley Mon, 19 June 2023
Very good
Donald Sun, 18 June 2023
Nice location for our needs...
Liked: We didn’t eat the breakfast.
Disliked: On the fifth day I had to ask to get my room cleaned. Asked several times for towels, toilet paper and tissues. Asked for a wake up call because the phone system for it didn’t work.