Comfort Inn & Suites, Aztec | ConcertHotels.com

quite and clean

Liked: Convenient location, quiet and room amenities are exceptional. Layout of the property was easy to access and my stay was relaxing and refreshing. great breakfast ,and very clean rooms .
Disliked: nothing

Very good

awesome stay

Liked: quick check in ,check out. front desk was very helpful. great full hot breakfast. property is newly renovated . rooms bathroom very clean. will be back on my next trip. awesome place . very quite.
Disliked: nothing

Bad

Very good

Exceptional

It was miserable. No complimentary...

Liked: Nothing! It was a very bad experience. The owner of the location was working at the front desk. He was mean, rude and was very inappropriate with me. He asked for my credit card, which I was happy to give. He then asked for my ID to confirm the credit card belonged to me, I gave him my ID to confirm that it is my credit card and he told me that he receives a lot of fakes. He then proceeded to shove a huge binder of credit card charges that have a record of disputed charge to the hotel that he printed our and put into a large binder. He then he yelled at me about how many customers are scammers and he cant trust anyone. He said he hates people and I am no different than anyone else, he needs to prove my identity. He was extremely rude, I was simply trying to check in to my room. I did not need a 20 minute rant from the hotel owner about his bad experiences owning a hotel. I finally got my room key and went to my room, only to find it was still dirty. The beds were made but the garbage bins were full and there were no clean towels in the bathroom. I was afraid to call the front desk, as I knew the owner would probably yell at me for needing something. The next morning the complimentary breakfast was slim, no milk for the cereal, no creamer and no hot coffee, it was just pitiful. I went to check out, and inform them that my room was dirty, but the owner was at the desk again and was rude to me again, he did not ask how my stay was and got angry when I asked for my receipt. I saw him act the same way to other customers upon checkout. It was a very bad experience. I would not stay there again.
Disliked: I didn't like the owner yelling at me because other customers are not to his liking or they did not pay. It is not the fault of honest paying customers for other peoples crimes or lack of ability to pay. The owner should stop yelling at customers, ruining their trip for no reason. No complimentary breakfast, rude staff, dirty room.The owner of the location was working at the front desk. He was mean, rude and was very inappropriate with me. He asked for my credit card, which I was happy to give. He then asked for my ID to confirm the credit card belonged to me, I gave him my ID to confirm that it is my credit card and he told me that he receives a lot of fakes. He then proceeded to shove a huge binder of credit card charges that have a record of disputed charge to the hotel that he printed our and put into a large binder. He then he yelled at me about how many customers are scammers and he cant trust anyone. He said he hates people and I am no different than anyone else, he needs to prove my identity. He was extremely rude, I was simply trying to check in to my room. I did not need a 20 minute rant from the hotel owner about his bad experiences owning a hotel. I finally got my room key and went to my room, only to find it was still dirty. The beds were made but the garbage bins were full and there were no clean towels in the bathroom. I was afraid to call the front desk, as I knew the owner would probably yell at me for needing something. The next morning the complimentary breakfast was slim, no milk for the cereal, no creamer and no hot coffee, it was just pitiful. I went to check out, and inform them that my room was dirty, but the owner was at the desk again and was rude to me again, he did not ask how my stay was and got angry when I asked for my receipt. I saw him act the same way to other customers upon checkout. It was a very bad experience. I would not stay there again.