Gorgeous location, luxurious and peaceful...

Liked: It was very peaceful and quiet even though there were a few events going on. We loved the yard and coffee shop, fab cakes! Outdoor heated pool was amazing and gorgeous in the sun. The spa staff went above and beyond to make me feel comfortable for my treatment after I told them I’m in the middle of chemotherapy.
Disliked: The afternoon tea lacked a bit, we were told extra sandwiches would be extra whereas most places with afternoon these days give free refills of sandwiches. There also wasn’t enough cream as jam for 4 scones. The cakes were ok but not the tastiest. The spa is beautiful, I recently slipped in a pool area though where the floor was wet, I noticed today (Sunday 21st April) the floor was really soaking wet in the inside pool area, it made me feel a bit worried walking around.

Lovely rooms and lovely spa...

Liked: The hotel itself is really pretty and the grounds are lovely. The person who checked us in and gave us a welcome drink was so so lovely!
Disliked: We booked mainly for the spa faculties and when we arrived the steam room was closed and the pool was closed for 50% of our stay. The reasons were explained to us but no compensation offered. Also after we checked in I tried to book a table in one of the restaurants, I waited for the staff to finish their conversation and the lady who then tried to help me with the request seemed annoyed that I had asked! (Small moan but was very noticeable)

Lovely with great customer service...

Liked: Gorgeous location and felt like we were staying in someones lovely house
Disliked: Nothing!

Very good

Fabulous hotel, beautiful location &...

Liked: Helpful & courteous staff, great facilities & the spa was lovely. Loved the fact they had wellies available to go for walks. Decor of the hotel was gorgeous.
Disliked: My bed was a little hard for my liking & the snack area although great was not replenished which was a shame.

Exceptional

Good

Very good

A lovely hotel for a...

Liked: The hotel is beautiful, with well-furnished and spacious bedrooms, lovely grounds, and comfortable public areas. The staff were extremely friendly and accommodating. My friends and I ate in Yu restaurant, which was delicious, and we all used the spa. A couple of us booked treatments, which were great. The breakfasts were also reasonably priced with a good selection. Highly recommended.
Disliked: The room I was in for the first night became unbearably noisy first thing in the morning, as it seemed to be above the power room for the spa. I requested a change of room which was done swiftly and with no hassle at all, which I really appreciated. Personally, I think that a stay in a higher-end hotel should never require you to use ear plugs (especially in the countryside), and so rooms like these which have unfixable problems should not be sold.