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AustraliaMercure Leicester The Grand Hotel Guest Reviews
Overall Average Score:
Good (3.5 out of 5)
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Bradley Tue, 5 January 2021
Passable
Disliked: Unfortunately on this stay it took them 4 attempts to find me a suitable room. The 1st 2 rooms hadn't been cleaned since the last occupier and in the 3rd the toilet chain didn't work. I eventually got put it the Big suite on the top floor but unfortunately there was a Family sharing the rooms either side of me so I had to give a bloke in his undies what for in the corridor at 1AM on a Wednesday ha - The staff tried and failed unfortunately. It is also opposite a strip of kebab houses and next door is a student accommodation so you get people with big exaughts flying past all night. I'm sure it was the Grand 20 years ago but I'm sure Britannia will buy it soon.
Anonymous Mon, 23 November 2020
Very good
Gillian Tue, 17 November 2020
Very good.. will stay there...
Liked: Breakfast wellike organised. Due to restrictions. Room excellent.
Disliked: Only one niget there so no complaints.
Mr Sat, 14 November 2020
Pleasant
Aiste Thu, 5 November 2020
Exceptional
Mark Fri, 30 October 2020
Passable
Ashima Thu, 29 October 2020
Passable
Liked: Location
Disliked: Lobby was nice but the rooms did not live up to the standard. The carpet was dirty and the floor was uneven. The tea facilities were worn and felt dirty
Damian Thu, 29 October 2020
Felt on edge.
Liked: Location was about all.
Disliked: Pretty much everything, this felt more like a hostel than a hotel, clearly there are long term residents staying who have little regard for short stayers, making phone calls at all hours of the morning with loud foreign voices, just didn't feel comfortable at all and will not return.
Carl Wed, 28 October 2020
Poor
Veronika Tue, 27 October 2020
Wouldn?t stay there again, grumpy...
Liked: Front desk gentleman was very grumpy and not welcoming at all! Never seen anything line this in my life and I?ve stayed at lot of places, no smile no manners absolutely terrible! My friends stayed over as well and had to change the room 3x because the room was freezing cold when there arrived, window left opened and heating switched off. Heating goes off early morning and not on before 5.30pm and took ages to heat up. Totally unacceptable when you paid for the room and need to rest, it was so cold. I would not stay in your hotel ever again !
Disliked: Heating not on all day, unpleasant grumpy old receptionist.
