Mercure Alice Springs Guest Reviews
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Write a review
Greg Tue, 26 March 2024
Fine.
Liked: Did not eat it
Disliked: The grounds of resort need a good tidy upA higher level of maintenance deeded
Kris Mon, 25 March 2024
5 star price for a...
Liked: Dinner was overpriced for the quality. The key cards to open doors and bedroom doors were always being wiped. It rained for the 4 days I stayed and the walk to the room was a 100m walk outside with no cover. Breakfast is $35 per person and is the worst buffet breakfast I’ve seen with poor quality. Not an enjoyable experience at all.
Diane Fri, 22 March 2024
Very comfortable and quiet in...
Liked: Good location & helpful staff
Kevin Thu, 21 March 2024
Ok management can improve
Liked: Location
Disliked: Food rest breakfast was inadequate and expensive shower was poor quality
Maya Tue, 19 March 2024
Not a stay at a...
Liked: The food in the restaurant was good, for breakfast, lunch and dinner.Late check out was not expensive.
Disliked: 1. Prior to arrival, I asked twice for a transfer from the airport to the hotel. The hotel told me not to offer such services, I should easily take a taxi in front of the airport. But when I arrived, there were no taxis around! Luckily, a very friendly woman allowed me to join her taxi which she ordered in advance, of course! When I arrived at the hotel, they handed out a sheet with information about, amongst others, 2 websites how to book a transfer to and from the hotel. Why did I not receive this information earlier?? Bad service.2. No water bottles in the room. No information that water bottles were sold at the reception.3. No luggage service.4. The room was dirty. When I complained, they cleaned up, but only in parts. The air con remote was kind of broken and did not show the temperature.5. The buildings and the interior is old and needs to be renewed. The sink drain was stinking.6. The staff in the restaurant is not trained. Only for dinner, there was one professional waitress, all others are confused and unprofessional, unfortunately.
Kevin Tue, 19 March 2024
Nice
Liked: Location
Disliked: Breakfast food can be improved
Cameron Fri, 15 March 2024
Unexpected extended stay due to...
Liked: Excellent pool, room spotless, lovely gardens
Disliked: Seemed slightly understaffed but realise how difficult it must be if two coach parties are in for dinner at same time. Hence high marks.
Sgechampion Wed, 13 March 2024
Very good
Liked: A good choice for Alice Springs. Very central, ample parking, a good restaurant, and friendly staff. Rooms a bit dated but comfortable.
Shavaughn Tue, 12 March 2024
Very good
Liked: Friendly staff, amazing evening meal, clean rooms
Disliked: Breakfast not warm, not very nice at all.
Michael Mon, 11 March 2024
Avoid like the plague
Liked: The room was ok
Disliked: Over priced food and drinks, aircon in function room with 60 people in there was not working. The buffet breakfast was cold, undercooked bacon that was just warm. I will never stay there again.