The Swan Nest Hotel Guest Reviews
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0.6 miles from Stratford Upon Avon centre |
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Sara Sat, 23 March 2024
Peaceful, exceeds expectations and a...
Liked: The room, service and receptionists exceeded my expectations. Courteous and informative at reception, receptive at the restaurant for breakfast service, and the bed was perfect. I woke up well rested, which I always add a gold star for. Left the hotel feeling very satisfied with my stay this March.
Disliked: I did bring a guest with me who required gluten free options on the breakfast menu, which was limited in that aspect, but otherwise the breakfast staff did their best to meet their preferences.
Eileen Fri, 22 March 2024
Not an ideal stay. Disappointing!!!!
Liked: Plenty of space
Disliked: My room had not been cleaned properly The cups and saucers were dirty The pillow cases had black marks on them. The room was far too hot and the bathroom window wouldn’t open. The cold water tap on the bath was loose. There was a constant engine noise from outside coming into the room throughout the night. And they still charged me for parking the car and no apology for anything
Narinder Fri, 22 March 2024
Nice hotel and a good...
Liked: Very helpful staff. Room was clean, comfortable and spacious with plenty of wardrobe space (although we were only there for one night).
Disliked: It was quite difficult to find the hotel entrance and we were very unsure where we were going at first as we entered via a side door. We planned to park in the hotel car park, but ended up in the public car park just opposite which is also 24 hours - and cheaper!
Susan Fri, 22 March 2024
Perfect hotel to explore Stratford...
Liked: Staff very friendly. Great location. Food lovely.
Joy Fri, 22 March 2024
Staff great especially Tracey on...
Liked: The team were working hard to look after guests at breakfast, although they seemed short staffed. Very good breakfast.
Disliked: There was a smell.of damp in our room probably from air con unit, but we didn't complain as we only slept in it,but would have been unpleasant if sitting reading for example.
Stephen Fri, 22 March 2024
Very good
Phil Thu, 21 March 2024
Superb
David Thu, 21 March 2024
Very good
Alison Thu, 21 March 2024
Excellent location and customer service...
Liked: The breakfast was very nice and the 3 staff were lovely and worked very hard. They were however overwhelmed with work and under resourced which led to breakfast buffets being unreplenished and a long wait for breakfast. It was not tye staffs fault, they never stopped working or trying to please the customer
Disliked: I thought the price was expensive as it didn't include breakfast
Colin Thu, 21 March 2024
Very good