Our stay was fine. Room was clean. Very close to the 1st Bank Theater. Had no problem getting a cab to the venue and back to the hotel. Would recommend!

Seemed like a nice hotel till we got back to our room and pulled the pillows up and there were hot wheel cars underneath so obviously the room hadn't been cleaned so we called the front desk and all he kept saying was that the room was clean - finally we asked for new sheets and the gentleman threw our sheets on the beds and called us a nasty name and told us we put those cars there!!! I was outraged! Don't stay here - disgusting service and rooms!

Disliked: Worst service ever!

The hotel was very clean and comfortable. I stayed there last night for a concert at the 1st Bank Center and it was a good location. The noise/walking above us got a bit annoying, but for the price we paid...you get what you paid for. The front desk staff was NOT very helpful though.

Liked: Yes

I spent one night here to attend a concert at the 1st bank center and the location was awesome. The room was clean and although there is no counter in the bathroom, it was alright for one night. The only complaint is that the walls are paper thin. We could hear every movement on our entire floor. Voices, tv noise, walking, doors, water running. Bring earplugs.

Liked: Location
Disliked: Noise

Exceptional

Liked: The staff at the check in desk was very friendly and we had a very nice room.

Very good

Exceptional

Very good

A place to rest after...

Liked: The room was so clean and very comfortable. The right amount of cushion, lighting, the view of the mountains. The space was amazing. I enjoyed the indoor pool, and Jacuzzi. The breakfast was worth it every morning. The peace and quiet near the hotel was amazing due to it being away from busy streets. The heating in the room was perfect. Will stay again if I ever drive by again.
Disliked: When I went in to check in. I communicated with the staff member about my ID card being lost 3 days prior. Instead of trying to help, I was told no instantly and the 2 options I only had. I tried telling him to transfer my information to my Husband. Did not comply. I then noticed I was charged 50 percent of my stay price Prior to checking in. He tried blaming Booking.com, I then called customer service on booking.com and Was told the actual truth. He knew he messed up and I once again told him that my husband has the right to book in my place. He then finally listened, and showed respect. His attitude changed to good energy and I appreciated his best attitude going forward that day.

Staff ok location nice needs...

Liked: Location was great
Disliked: The bed and pillows were so bad I could not sleep. And gave me terrible back pain

Very good

Liked: Swimming pool and spa was open.
Disliked: Pillows needed to be updated the was lumpy. On both beds. Breakfast choices could of been better.

It was a good stay....

Liked: Very nice and clean
Disliked: The breakfast was not the greatest. Lukewarm hash browns and chicken nuggets wasn’t what I expected. I was hoping for something more breakfast like. Scrambled eggs/sausage/bacon/biscuits and gravy.

Exceptional