La Quinta Inn & Suites by Wyndham Clute Lake Jackson Guest Reviews
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1.6 miles from Clute centre |
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Christina Thu, 21 March 2024
I will never stay on...
Liked: Nothing it was nothing like the pictures. The night clerk was so sweet and helpful but the morning clerk were so rude. There was no breakfast like they said there would be.
Cliff. Mon, 18 March 2024
Very good
Brandon Mon, 18 March 2024
Below average. Update your facility
Liked: The price and the staff at the front desk
Disliked: Tv didn’t work bathroom floor was dirty and the towels didn’t smell clean and were stained.
Samuel Fri, 15 March 2024
Very good
Lisa Thu, 14 March 2024
Bad
Sciba Wed, 13 March 2024
Disappointing
Autumn Wed, 13 March 2024
Worse experience of my life!...
Liked: I only liked how the employee working over night handle one of the worse experiences of my life! I can say also seeing the police patrolling was comforting.
Disliked: I went to this property last year and didn’t have a bad experience, so I thought it would be safe to stay with my daughters for a cheaper option to enjoy the beach. Ohhh was I wrong! The moment we got there, we got into our room that was nonsmoking and cigarette smoking chocked us as soon as we opened the door and we saw several roaches on the floor, window, tv, door and wall. My kids face was so heartbreaking. So we went to see about another room as she kindly said “let me know if there is anything wrong with the room” so we got to our second room - smelt better, but tv didn’t work and roaches were coming out from everywhere. I know since I booked on Booking.com getting a refund was not likely, but I tried anyway because couldn’t let my kids stay here! The amazing employee said I don’t think I can give refund, but I want to make this right, please give me a chance. So, she kindly put us in a suite! Much better - the kids felt better and I can see ease on their face! Yet, the roaches were insane, everywhere - In fridge, crawling on door, wall, shower - everywhere. The tv was not the best, but we stayed due to not being able to get a refund! Somewhere in between the room swaps I left my school jacket, so I called to see if they might have found it. The gentleman who answered the phone was beyond rude! I have the entire call recorded and will be sending it to corporate. He said o should’ve kept up with it, that it is on me and that there was no way I had 3 rooms and that roaches are anywhere we go. He cussed me out and said they don’t have any managers there. My heart shattered as my daughters heard everything. Among all of this! Dogs were supposed to be free and we had to pay $40! Then to do a late check out by 1 hour we had to pay $10! Also we needed help so we called in the middle of the night and got put on hold for 20 minutes and then called back 2 times and no answer! When I say this was the worse experience of my life it was!
Patricia Tue, 12 March 2024
I’ve asked twice for my...
Liked: The lobby looked new and a convenient location.
Disliked: Except for sheets - NO BEDDING: at 5 pm abd had to go back down to desk to get abd they had none. That’s what he told the woman in front of me. He just told me when they get some they’ll send them.. NO SECURITY LATCH: solo female and half the security latch was missing from door. BROKEN FURNITURE: The desk chair I sat down to wait for blankets threw me backward from a large missing caster foot. The back was also broken.
Mcdonald Mon, 11 March 2024
Bad
Liked: Room was on 1st floor
Disliked: Staff was less then personable. No blanket on bed, flees in room and mold visible in places. Also charged me 50 extra for one dog (not mentioned when booking) so room ended up being well over 100$. Will be staying elsewhere from now on.
Judy Thu, 7 March 2024
Bad