The staff were very courteous and helpful.

Liked: The hotel was within walking distance of the Phoenix Concert Theatre.
Disliked: Nothing.

I paid for a 2 bed room and received 1 bed that was dirty and full of hair. Bathroom lights did not work and there was a big hole in the door to see through. Shower was probably the worst part. Tiny and leaked - for CA$146 I could have stayed at the Super 8 for less $ and a lot bigger/cleaner.

Liked: Dirty and small.
Disliked: Everything was bad.

Great place to stay; it's cheap and they don't bother you; room was comfy; all you need.

Liked: Great place.

Never check in to this hotel. It doesn't even deserve to be called a hotel. First of all, they said they had a dryer & iron, they didn't have one in the room. Then they charged me twice for the room that I booked. The next day, their warm water didn't work, so the water in the room was freezing cold. I couldn't even take a bath. It was filthy. It was the worst place I've been to. For $65, a person still needs a decent room to sleep in.

Great value for the money.

Liked: The room was spacious. It looked like it was recently renovated. Bathroom was clean and comfortable. Compared to the prices in Toronto and other places, it was a very good alternative.
Disliked: No light in the closet area. Sometimes the heat was too high. Cleaning was every two days

Affordable, but get what you...

Liked: Good location for a reasonable price, had really cool dimmable lighting in the room
Disliked: There were dead bugs everywhere, tv only had one channel, and the bed was so loud and creaky we had trouble sleeping

My stay was very unsatisfactory

Liked: I was very disappointed with the hotel. Room was very small, and outdated. No charm. Beds are cheap and of poor quality. My overall experience was very unsatisfactory
Disliked: Be more transparent about what customers can expect.

Pleasant

In general good for short...

Liked: Very friendly staff
Disliked: The shower. The space for shower is rather small and the shower head was only from the top without a handle, which makes it difficult if you don’t want to get your hair wet.

Disappointing

Disliked: Location is not safe, and the room was too small not as the pictures.the icy was not working only cooling that works. The room was cold for me no option to heat it.

Acceptable place for the high...

Liked: The room was comfortable enough. The location is good though the neighborhood not very nice. They serve coffee in the morning.
Disliked: I stayed in a budget room. It was not detailed as far as I remember that the room is in a basement. The room was cleaned every 2 days though they provided new towels if needed.

Very good

Good