Kimpton Sir Francis Drake Hotel Guest Reviews
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|0.1 miles from San Francisco centre|
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Anonymous Wed, 15 May 2019
Liked: I love the lobby here with the paintings of Sir Francis Drake and the vintage decorations. It was the state of luxury when built and still carries interesting qualities and energy. I just like it...... rings my bells, you know? Something about that era................... friendly staff and bartenders too.
Disliked: I asked for hypoallergenic bedding, feather-free, and they didn't do it even though I made a note on this site when I made the reservation and they had that note. When I asked them to fix it, they threw some new pillows on the bed, but didn't change the down comforter and didn't remake the bed. That's really not good enough for a hotel like this. They should have replaced it all, removed the feather items, which they didn't, and remade the bed, at least. I am a world traveler and I hate having this allergy. I'd be the first to go with the flow if I could. But, needing this to be done, and not paying budget prices for a hotel like this, they should have staff who are fully on this and get it right the first time, and if not the first time, at least the second, or third.
Salwa Mon, 13 May 2019
Liked: Location and proximity to Union square
Disliked: Thé noise till late hours and again very early
Verified Hotel Guest Thu, 9 May 2019
Liked: Front desk staff was extremely friendly and welcoming. They made us feel special by upgrading our room, sending up wine and dessert since we were celebrating our anniversary. The location was great to access restaurants, shops, and in a nice area of town.
Disliked: Our room smelled of marijuana when we checked in. However, housekeeping took care of this quickly.
Hakan Wed, 8 May 2019
Liked: Extraordinarily expensive for very old hotel needs renovation and modernization everything was disgusting bathrooms bed windows setup carpet smell there was no fresh air all from ac and working very loudly and not functionality
Disliked: Location was perfect
Ken Sun, 5 May 2019
Disliked: Rooms are small.
Verified Hotel Guest Fri, 3 May 2019
Disliked: little dated
Anonymous Wed, 1 May 2019
Disliked: Unclear payment conditions. We made a reservation for 4 nights for USD 945. The Hotel charged and deducted the price of the first night. Upon check is they debited as they said deposit of USD 1,000 plus another USD 200 plus another USD 100 per night. Altogether USD 1,500. It was not enough. They locked up our room until these payments went through we were not able to get into our room where my personal belonging were as well. After all this when we checked out they charged another USD 709 which was the remaining amont of the accomodation fee. The earlier deductions have still not been refunded after almost 2 weeks. What a rip off. We are considering legal steps.
Dan Mon, 29 April 2019
Disliked: Noisy. Street noise comes in the windows. Tv viewing from the bed is always odd.
Qiang Thu, 25 April 2019
Erica Mon, 22 April 2019
We really enjoyed our stay!...
Liked: Enjoyed the complimentary coffee in the mornings and the location was amazing.
Disliked: The bed was somewhat uncomfortable.