Bad

Disliked: To express my disappointment and concern regarding the treatment my aunt received during her recent stay at your hotel, I had made a reservation for her (10 nights) and specifically informed the reception that she would be arriving at midnight. I expected the staff to be polite, sensitive, and accommodating, considering the late hour and the cold weather.Unfortunately, the experience was far from what we had anticipated. Upon my aunt's arrival, she was unable to provide a credit card as she had planned to pay for her entire stay in cash. They insisted on a credit card and did not offer any alternatives or accommodations for the night.As there was a time difference, I only received the credit card form the next morning and can only send it at that time. However, instead of understanding the situation and providing a solution, the staff simply called a taxi for my elderly aunt to leave the premises. I am appalled by the lack of empathy and disregard for her well-being. It is absolutely unacceptable to treat a senior guest in such a rude and disrespectful manner.I believe that it is the responsibility of any hotel to prioritize the comfort and safety of its guests, especially when they arrive late at night. It is disheartening to see that your hotel failed to meet these basic expectations. I strongly urge you to address this issue and take appropriate measures to ensure that no other guest experiences such mistreatment.I would appreciate an explanation for the actions of the staff/management and assurance that steps will be taken to prevent similar incidents in the future.