Inn on Broadway Guest Reviews
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|1.1 miles from Rochester centre|
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Sandra, Lebanon Mon, 25 September 2017
We were excited about our first visit to this historic/boutique hotel. But, it would have been nice if the hotel had advised us that on the day of arrival there would be a wedding reception going on until eleven that evening. Our room was above the reception. We were exhausted from our long day of travel and the walls are very thin. We could not get to sleep until after midnight because of the noise. Also, we were advised that the kitchen would be open until eleven in the evening. At 10:15 p.m. on Saturday the kitchen closed and we were not able to order even a simple appetizer. It is disappointing to spend more money on an upscale historic/boutique hotel and then have the hotel not follow thorough on what they say they do. Our suite was nice although the fan did not work. We will be going back to Rochester but will not return to this hotel unless things change.
Liked: Clean room. Within walking distance to the Rochester Philharmonic Orchestra venue.
Disliked: (1) The first night there was a very loud wedding reception going on right below our room. Even though the music stopped at 11:00 p.m., the walls are thin and we kept hearing noise. It had been a long traveling day, with a busy day scheduled the next day, and we were not able to go to sleep until after midnight. We should have been advised prior to checking in that this reception was scheduled in this small historic/boutique hotel. (2) After the symphony on Saturday night, we came back to the hotel around 10:15 p.m. We were told by the receptionist that food could be ordered from the bar until 11:00 p.m. We went directly to the bar to get a drink and asked if we could order something to eat. The server said she thought the kitchen was closed. She went to check and came back to say it was closing early. She did not even offer a simple appetizer or anything. We left without ordering a drink and went to our room where we ordered outside of the hotel for food to be delivered. We were very disappointed to not be able to sit and unwind in the bar with drinks and light food after an evening at the symphony. (3) During our first night, three of us ate at the hotel restaurant. The food was okay but over-priced.
John, Peterborough, Ontario, Canada, visiting Eastman Theatre Wed, 18 February 2015
The Inn is really 5 minutes to the best Rochester has to offer and they have a lot to offer. Staff at the Inn are friendly, the food was fantastic and the place is gorgeously preserved. It's steeped in history, character and charm. Can't wait to make it back.
Liked: It was all good.
Anonymous Thu, 21 November 2019
Liked: Breakfast was nice, however, there could have been some variety from day-to-day.
Disliked: Phone chargers in room. All outlets were used.
Brianna Wed, 13 November 2019
Jonathan Mon, 11 November 2019
Good experience overall. I would...
Liked: I liked the the grand and old fashion look to the hotel. Old school with modern updates. Rooms were very nice.
Disliked: The furnace/thermostat in our room didn?t kick on and fireplace was only for show. So that was kinda a bummer.
Greg Mon, 4 November 2019
Can Sun, 27 October 2019
So so ...
Liked: Restaurant, bar and food were exceptional however very very expensive and doesnt open until 5pm...we had drinks and apps before a show and was very good...very close to everything in downtown core..staff were very nice
Disliked: Elevator was broken had to trek 4 flights everytime we were in and out...zero amenities on site for the money ...building needs upkeeping ...the wallpaper is peeling ....the carpets are stained and worn...very basic place comparatively speaking ..motel 6 offers more ..continental breakfast was a danish and raisin bran cereal ...wifi is very weak and barely worked...couldnt get room service late at night ...tried ordering pizza from a local pie place and it never came..(about 12 at night)
Susan Sun, 20 October 2019
Liked: The restaurant
Disliked: Toilet is low hard to get up
Anonymous Fri, 18 October 2019
Disliked: Outdated cable didn?t work ac was an issue was not worth the money.
John Sun, 13 October 2019
We enjoy the Inn at...
Disliked: While the room was clean and nice, we were constantly made aware of the HVAC system since it come on with some regularity throughout the night. This was not a signle room unit, it was more of the unit for the whole hotel.
Kailyn Sat, 5 October 2019
Would not return would rather...
Liked: Friendly staff
Disliked: Small room For more than $200 a night it could be better and the sheets could be cleaned properly. There was black hair all over the sheets and I have blonde hair so that was pretty gross Again, for the price paid I would expect to have working wifi. The wifi was very slow when it did work but didn?t work most of the stay. I work at a 5 star inn and this does not even compare. Spend your money else where.
Chris Mon, 16 September 2019