Inn on Broadway Guest Reviews
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Sandra, Lebanon Mon, 25 September 2017
We were excited about our first visit to this historic/boutique hotel. But, it would have been nice if the hotel had advised us that on the day of arrival there would be a wedding reception going on until eleven that evening. Our room was above the reception. We were exhausted from our long day of travel and the walls are very thin. We could not get to sleep until after midnight because of the noise. Also, we were advised that the kitchen would be open until eleven in the evening. At 10:15 p.m. on Saturday the kitchen closed and we were not able to order even a simple appetizer. It is disappointing to spend more money on an upscale historic/boutique hotel and then have the hotel not follow thorough on what they say they do. Our suite was nice although the fan did not work. We will be going back to Rochester but will not return to this hotel unless things change.
Liked: Clean room. Within walking distance to the Rochester Philharmonic Orchestra venue.
Disliked: (1) The first night there was a very loud wedding reception going on right below our room. Even though the music stopped at 11:00 p.m., the walls are thin and we kept hearing noise. It had been a long traveling day, with a busy day scheduled the next day, and we were not able to go to sleep until after midnight. We should have been advised prior to checking in that this reception was scheduled in this small historic/boutique hotel. (2) After the symphony on Saturday night, we came back to the hotel around 10:15 p.m. We were told by the receptionist that food could be ordered from the bar until 11:00 p.m. We went directly to the bar to get a drink and asked if we could order something to eat. The server said she thought the kitchen was closed. She went to check and came back to say it was closing early. She did not even offer a simple appetizer or anything. We left without ordering a drink and went to our room where we ordered outside of the hotel for food to be delivered. We were very disappointed to not be able to sit and unwind in the bar with drinks and light food after an evening at the symphony. (3) During our first night, three of us ate at the hotel restaurant. The food was okay but over-priced.
John, Peterborough, Ontario, Canada, visiting Eastman Theatre Wed, 18 February 2015
The Inn is really 5 minutes to the best Rochester has to offer and they have a lot to offer. Staff at the Inn are friendly, the food was fantastic and the place is gorgeously preserved. It's steeped in history, character and charm. Can't wait to make it back.
Liked: It was all good.
Waso Sat, 11 September 2021
Raymond Sun, 5 September 2021
Patricia Tue, 31 August 2021
Liked: Very lovely staff - everyone.
Jjkilco Sun, 29 August 2021
Tom Wed, 25 August 2021
Wendy Sun, 22 August 2021
Great stay will come again.
Liked: We liked the decor. The bed was very comfortable. The room was clean.
Disliked: I wish rooms had refrigerator.
Karoly Wed, 18 August 2021
Alyssa Mon, 16 August 2021
Dave Sun, 15 August 2021
Shannon Fri, 6 August 2021
The toilet was broken in...
Liked: The rooms were beautiful
Disliked: The water was messed up there was no cold just thought the stuff was broke