Exceptional

Liked: We loved the stay. The room was perfect.
Disliked: The elevator made weird noises. And there was only one. Parking could have been a little better.

Exceptional

Liked: Nice staff and nicer room
Disliked: No

Good

Very good

Liked: Staff was super friendly
Disliked: I wish coffee was 24/7.. or at least past breakfast

Exceptional

Superb

Passable

would never return and would...

Liked: nothing.
Disliked: I did not stay here after checking in. I checked out asking for a refund and had to g ofind another hotel late at night with my young child because of this unexpected hotel quality and lack of service after a full day of traveling, expecting to arrive to a place to have a safe place to sleep.I traveled here with my young child for a place to sleep safely for the night. Upon entering the hotel, it was apparent remodeling was occurring, which did seem to be too concerning, yet. Once we got to our room, I noticed the door was jarred open and not locked (a first concern for safety.) Then, once inside, the safety lock on the door was made of plastic and very easy to push past if someone wanted to enter throughout the night. In addition, upon entering our room, my phone signal was SOS, which was concerning to me when communication is important and a key element that any hotel of any quality would prioritize. I immediately gathered all of my luggage and told the woman at the front desk my concerns of safety and she told me to call Brittany on Monday for a refund with a phone number to call (I trusted her customer service and now realize this was not going to be taken care of in such a manner.) When I called for an appropriate refund, the man Pri on the phone chose to not give me any names of people I can talk to and told me I am not going to be granted a refund.The customer service and quality is horrible. Rarely do I write reviews, but this experience was so significant I feel it is important to express to others what is occurring.