Exceptional

Liked: Excellent customer service, staff was excellent
Disliked: To short of trip

Spacious Rooms

Liked: The hotel room was very spacious, more than I imagined it would be. The staff was friendly and helpful. I requested a room on the first floor and they were able to accommodate my request. The facilities were clean. Breakfast was ample with lots of choices. Even the coffee was good. The location was perfect for me, as it was only 10 minutes to family in either direction. There are restaurants within walking distance and a drug store. Just down the way, about 5 minutes, is a huge park, recreation area.
Disliked: The only drawback is that if you call the number listed for the hotel it takes you to a call center. The person was hard to understand (thick accent). I was calling to see if the pool was open and was put on hold twice for about 10 minutes. When the person returned they merely stated the hours the pool was open and that it was large. Well, the pool was not open because it was March and it probably doesn't open until May.

For a Fairfield Hotel, I...

Liked: I had to wait 20 min before checking in before someone came to wait on me. The elevator and hallway smelled horrible. The bed was not made well and the room floor was not vacuumed well.
Disliked: Bathroom

It was fine for my...

Disliked: I wasn't made aware that it was under major construction............

Depressing

Liked: Nothing
Disliked: Booking.com did not send the hotel our confirmation or PIN number and they were sold out so we had to find alternate hotel. Sister is diabetic and desperately needed to rest after long drive and we will never recommend it or use you again. Very unprofessional and quite frustrating.

Bad

Very poor

Liked: Employees were rude and unhelpful.
Disliked: Nothing.

Pleasant

Disappointing

Liked: Breakfast
Disliked: I woke up to someone's used gum in my hair that was obviously left my the cleaners or someone before me. Had to cut a huge chunk out of my hair to get it out. Wouldn't compensate me in any way