Hyatt House Charlotte Airport Guest Reviews
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5.5 miles from Charlotte centre |
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Holly, Athens, visiting Amos' Southend Fri, 14 June 2013
Liked: Very clean; perfect for our visit.
Lajuane Sat, 13 April 2024
Good
Karen Fri, 12 April 2024
Bad experience all round.
Liked: Clean
Disliked: No pool as advertised on website, toaster wasn’t working and housekeeping banging on the door at 09.34 asking when I am checking out? Check out is supposed to be 11am. Also over charged. I was supposed to be charged $139.45 but charged $155.21. Apparently refund would take 5 working days?
Jodie Wed, 10 April 2024
Good
Verified Hotel Guest Tue, 9 April 2024
Liked: That it had a kitchen
Disliked: Yes the elevator was not working properly the hall was nasty and it needed to be upgraded the room was in need of paint and the bathroom had mildew.
Annette Tue, 9 April 2024
Pictures are OLD and Outdated...
Liked: Shuttle to/from airport and breakfast included.
Disliked: Facility was outdated, only one elevator working which was inconvenient, advertised as having a restaurant at location and it was not functioning, fridge in lobby where snacks are sold smelled like something spoiled, doesn’t provide complimentary water bottles to guest only Hyatt rewards members and there was none to purchase that didn’t smell like death…needless to say I canceled and left the facility.
Emmanuel Tue, 9 April 2024
Cleaning crew do the best...
Liked: Convenient location
Disliked: Outdated systems. Front desk staff either didn’t know or didn’t have the ability to print invoices for reservations from a 3rd party.
Franklin Mon, 8 April 2024
Liked: They gave away my confirmed riom
Melinda Mon, 8 April 2024
Exceptional
Liked: Everything
Disliked: The breakfast
Kizzy Mon, 8 April 2024
Exceptional
Gayla Mon, 8 April 2024
Room was nice. Overall facilities...
Liked: The room was great. Spacious and clean.
Disliked: The overall facilities were run down. The staff did not follow through (requested garbage pick up and roll of toilet paper that never happened.) Did not have enough keys to give me 2. Breakfast was ok - ran out of things and did not replace with 30 minutes left. Second day, went down with 30 minutes left and multiple staff were filling plates leaving little food for guests. Only one elevator worked and it was scary at times.