I purchased a room at Howard Johnsons, in Flagstaff AZ and left about 4 a.m. yesterday because my boyfriend started being bitten by bed bugs. We reported it to the front desk and the guy didn't seem to care - he just wanted to point out that they were sold out last night and haven't had any other complaints. I had to call them a few hours later, because I was trying to get a refund, and the lady that answered said no report had been made to her so the front desk male hadn't even reported it yet. I contacted corporate - I am waiting to hear back, and I have also contacted the BBB who I have heard from - they are awaiting a reply at this time and it could take up to 30 days for any word back.

Disliked: Bed Bugs!

The worst you can imagine.

Liked: I showed up and there was no one to check me into my room. Leaving me to sleep in my car with my dog on a 20 degree night. I called and talked to the man. Who still would not let me into the building. The door was locked.
Disliked: Actually letting me into my room....

Exceptional

Liked: Was pretty quite..My kids loved the room
Disliked: The beds were run down and the pillows were too big for us

Exceptional

Liked: The kitchenettes
Disliked: Train noise

Superb

Pleasant

Good

Good

It worked for our short...

Liked: The kitchenette was nice.
Disliked: The floors were filthy, with hair and dirt everywhere. After showering, our feet were nearly black with dirt within minutes. There was black hair in the tub and in the corners of the floor.

Bad