Hotel Jerome An Auberge Resort Guest Reviews
OVERALL AVERAGE SCORE:
EXCEPTIONAL (4.7 out of 5)
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| 0.3 miles from Aspen centre |
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Sue Fri, 22 September 2017
Liked: It is a beautiful look at the elegance of the historic west with the comforts of the present.
Donna Fri, 22 September 2017
Liked: The bar was great, legendary reputation that was accurate. Breakfast was great in restaurant.
Disliked: Busy decor.
Piper Fri, 22 September 2017
The Hotel Jerome is elegant with historical flare. Unfortunately, the carpet in our room had a big bleach spot in the center of the carpet, the air conditioning was broken, and truck loading was below our window. For the price I paid I expected more. The hotel concierge was accommodating and upgraded us to a suite which was much nicer but the faucets in the bathroom were hard to turn off. I understand this is a " historical hotel" but modern conveniences are necessary. My husband and I enjoyed the J-Bar for dinner and drinks. The jets in the outside hot tub were not working so that was a disappointment. Overall we enjoyed our stay, the super comfy bed and loved the separate living room in our suite.
Liked: We enjoyed the historic feel of the hotel.
Disliked: I expected our room to be more elegant for the price and description.
Alejandro Fri, 22 September 2017
Liked: Their Bar area is really nice, the room service trough and iPad is very practical and the fact that internet, transportation and snacks and drinks in the room are complementary
Disliked: It would be nice if their halls through the rooms had more illumination, they are kind of dark.
Geoff Fri, 22 September 2017
Liked: Fantastic service all around especially Christel and Rachel who recommended excellent wines.
Richard Sat, 9 September 2017
Exceptional
Liked: Wonderful hotel in a great position with excellent friendly staff
Josephine Sun, 27 August 2017
it was perfect for a...
Liked: The staff was exceptional from the valet, front desk, room service... every area excellent..
Tray Thu, 24 August 2017
so much comfort, enjoyment, great...
Liked: the cleaning service was great.... the staff great... they were just perfect...
Disliked: nothing except that i had to leave
Jkg5 Sun, 30 July 2017
Exceptional
Liked: The location, charm and helpfulness of the staff were all outstanding. We will definitely be back.
Chris Sun, 25 June 2017
Top of the Rockies on...
Liked: The entire staff was very friendly, truly happy to accommodate every request. An absolute pleasure to drive up, and receive immediate greeting and luggage assistance from Jonathan and STETSON wearing crew. Front desk was anticipating our arrival as well. Our beautiful upgraded suite was ready immediately. The Prospect restaurant was simply great, attentive service and excellent fresh foods at our breakfasts. Great value for the wonderful presentations of deliciousness.
The lounge in the Bar was comfortable and classy and a sheer pleasure to sit in and plan our day and evening activities. Recommendations for activities were rapidly addressed by two concierges that could literally leverage the world if you asked them to! Absolutely unmatched assistance that I have never experienced in all my years of business and leisure travel. Fresh happy faces, great attitude and unmatched Colorado style and gracious wholesomeness just welcomed us like returning family members. A superior corner suite upgrade with views of the ski area and Independence Pass greeted us upstairs and Hermes bath products were an amazing discovery. Sheer comfort under the sheets and comforter fueled us for the next morning and day.
Disliked: Nothing to add here.
