Hotel Indigo London - Kensington Guest Reviews
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Sebastian Sun, 13 July 2025
Exceptional
Dominika Sat, 12 July 2025
Very good
Johannes Sat, 12 July 2025
Exceptional
Michael Thu, 10 July 2025
A great central hotel
Liked: Great hotel, good location, clean and friendly staff
Disliked: Nothing
Henk Tue, 8 July 2025
The staff were excellent, especially...
Disliked: Booked a premium room, but the room we got, 414, was quite small with only a small window as well.
Gemma Sun, 6 July 2025
Exceptional
Liked: Staff were so warm and helpful and room was so comfortable. Buffet breakfast top notch too!
Alison Tue, 1 July 2025
Very good stay , looking...
Liked: Great location, very comfortable room and bedFriendly staff and good breakfast
Disliked: N/a
Vina Mon, 30 June 2025
Exceptional
Liked: The room was comfortable and clean with just the right amount of space despite us having brought quite a few big bags. We loved their breakfast where there was a good spread of drinks, cheese, fruits and cereals plus hot meals such as a full english breakfast. To top it all, the location was excellent as it was a short walk to Earl’s court tube station which connects us to all points of London conveniently. If we’re ever back in London, we will definitely stay here again.
Rachael Sat, 28 June 2025
Great boutique property in great...
Liked: Amazing location, helpful and genuine hospitality by the team. While it didn’t have the individual“indigo” design (compared to others I’ve stayed at) it was a lovely boutique style, comfy beds and quality linen and toiletries. I’m a fan! Thank you Victor & Anishka.
William Wed, 25 June 2025
Good but managers have poor...
Liked: The breakfast was good and the staff were excellent particularly Richard, Roger and Anjali. They were always friendly and went out of their way to make the morning special
Disliked: The other managers were poor and had bad communication. I booked a day room prior to my stay and was put in a tiny room in the basement by the manager who then it seemed expected me to stay in this room for the full seven days accommodation. It was only after a dispute that he agreed to change the room. During the stay on one occasion the room was not cleaned until after 4pm and once again the night manager was very unhelpful with resolving this situation. The operational manager have very poor communication skills and need training on how to improve their communication with customers and resolve problems.