Hotel BootCamp by HappyCulture

Pleasant

Very good

Liked: The hotel was nice. The room was confortable with a nice space to work. It is located near to the metro, but far from the city centre. It is very close (15 minutes walking) from the Paris Sante Campus.

Superb

Exceptional

Just don't do it -...

Liked: Leaving
Disliked: I'd strongly advise anyone to avoid this property - there were loud noises and cleaning (vacuuming which we could literally hear from the rooms above us) until past 3am on the second night of our stay as well as banging coming from around the corridors throughout the night.When we tried to speak to someone about the issue while still at the hotel, we were told that the manager wasn't available and we were given a card with a contact email in order to send our complaint over.They then reached out via automated message on Booking.com asking for feedback and a review, I explained the situation and requested a refund for the second night as our stay had been extremely disrupted. I was advised to send an email - which I did. This email and all subsequent emails were ignored.I messaged again within Booking.com asking for someone to reply to me ASAP. Someone then replied calling me 'Sir' and asking 'what do you need from us?' and claiming to have received no email.I replied asking them to check their spam folder, also advising that the outline of the issue was above in the message trail. Someone then replied with a message which included this statement:"Please be assured that your refund request has already been forwarded to the appropriate department, and it will be processed as soon as possible."A week later, I asked for an update as no refund had been received. I then chased two further times over the next three days, before finally getting a response from 'Hugo', saying that they refused to provide a refund.After several more back and forth messages with Hugo, including him asking why we didn't say anything while we were still at the property (which, as mentioned above, we did) he still refused to provide any sort of refund and even suggested that he could offer me a 'great rate' on a future stay - which I found rude and rather ignorant.

Bad

Superb

Liked: The hotel is nice and clean, beds are comfortable, wifi works well. Staff is nice.
Disliked: The room was rather dark and it lacks any wardrobe.

Good

Very good