Fabulous

Liked: The hotel is chic, vibrant and incredibly well styled and in keeping with the areas rich and diverse history. As you walk in you are immediately hit with a lovely fragrance that leaves a longing impression of all the little things management have thought out so well. On entrance the concierge and reception staff were helpful and we were welcomed with a bottle of wine to settle in to our incredible view of the manhattan bridge. The hotel has a splendid if very expensive roof top bar with panoramic views from the city from downtown. Location is perfectly placed amongst Chinatown and a stones throw from Little Italy and Soho/ Noho. Shopping along Broadway is a short walk away. The two bridge Brooklyn and Manhattan offers a short hop to Brooklyn which is well worth it. Also a great area for runners or walkers to take on the coastal or bridge routes. Rooms and bathroom facilities are well styled again and extremely comfortable although minus points for storage space for those wanted to extend a stay beyond a long weekend. Housekeeping in the main is of a high standard although creaks during the busy days which is reasonable given how popular Price at first glance is expensively but comparatively of very good value when you realise the city is generally very expensive.e hotel is. In the main we would come again. I hope our feed back is taken onboard.
Disliked: The purpose of our stay was to compete in the New York City marathon. The location of the hotel to the statten island ferry was perfect. However with the 4am early start needed preparation to fuel and get to the ferry was key. I'm afraid the hotel couldn't put on an early breakfast, not even room service, and I had little alternative to put it together myself (1st world problems I know). Not a problem. However to do so I needed cuttlery, a kettle and a bowl. These little things seems small I know but pre race anxiety is quite normal and until these boxes were ticked I couldn't relax. I'm afraid the hotel required repeated prompts throughout the day before and I didnt have what I needed until past 9pm. I also requested a taxi to be arranged and that too wasn't dealt with in the manner I would expect when paying $300 a night! I wasn't alone in this feeling. My point here, is that this particular annual event makes its one of the busiest weekends for New York City and so not uncommon place. I just hope next year the hotel consider this a little further and have it covered. It could really make this a special place to keep staying each year. Another point unrelated to the marathon is that the rooms could do with more storage. Its perfect for a long weekend but for periods beyond this and for a couple making the most of the city there could be more storage and room for suitcases.

Fabulous

Loved the rooms and the...

Disliked: Wish the beds were a little more comfy and the linens too.

Exceptional

A welcoming friendly place

Liked: Interesting location/part of city. Hip vibe. Nice bathroom and room decor. Comfortable bed. Super friendly and helpful staff.
Disliked: Needing two wine glasses and getting two small margarita glasses. $8 water. Room size a tad too small.

Totally exceeded expectations. Thank you!

Liked: The beds were super comfy, the views spectacular, the free tea and coffee considerate, the robes and toiletries luxurious and the overall design quirky and gorgeous. I absolutely loved it!
Disliked: Breakfast for family of four was on pricey side at around $100 with tip, with no kids discount so although delicious we didn?t partake every day.

Nice hotel but further from...

Liked: Staff really friendly and helpful.
Disliked: Size of beds. But that was probably our own fault on booking!

Exceptional

Liked: Many things to like but the view from the Room was fantastic and we should give a special thanks to Monica who managed to change our original booking to a room with a better view even though technically our original room was a ?City View Double?. This improved view really did make all the difference so we were very grateful.

Incredible

Liked: Incredible service, outstanding location, YOU WILL NOT BE DISAPPOINTED. Rooftop bar views breathtaking. Did I mention service? Every single employee was helpful, thoughtful and genuine. We will be back. Thanks for a great stay!