Superb

Bad

Disliked: We had a check in time at 3pm, but the front desk didn?t have our room ready until 6pm. They kept telling us to wait 10 minutes for 3 hours. The room didn?t have cups, water, or towels. When I asked for a late checkout on the next day, they couldn?t accommodate after making us wait 3 hours to check in.

Fine in a Pinch

Liked: The location is great and the look of the rooms is really nice. The rain shower was my favorite part.
Disliked: The rooms were missing a lot of practical things - no water or glasses in the room (had to request), when we asked for cutlery to eat in the room they sent plastic. There?s also no room service currently even though it says there is on the website and while the king room we booked had a small table to eat at, there was only one chair. The mattress wasn?t very comfortable and the duvet was just covered by two sheets instead of a duvet cover, both of which were very rough and unpleasant. All in all we got a good deal and it was fine, but I wouldn?t stay here again.

Would stay again

Liked: I like the fact that is right in Chinatown and they follow Covid protocol. Chinatown businesses have been hit so hard. I went there just to help them out. I like that in the 2nd floor they put a little bit of history of the hotel and the streets (Canal and Browery) next to it. The lady at the front desk was very friendly and helpful. She?s one of the most friendliest front desk agent I ever encountered with. It has a nice modern but old-fashioned feel to it. My room has a view to the Empire State building. The hotel is right in-front of the Manhattan Arch. 15 mins walking is the Brooklyn Bridge. It is also close to Soho and One World.

Very good

Superb

Superb

Superb

Exceptional