Good facility, but bring your...

Liked: The rooms are a nice size and maintained well. The breakfast was hot with a variety of options. The breakfast attendant was friendly and hard working.
Disliked: We had somebody who was going to sleep on the pull out couch. We called down to the front desk for sheets three different times, each time the staff replied that they would bring up some. We NEVER got the sheets!!

Good facility, but bring your own bedding.

Liked: The rooms are a nice size and maintained well. The breakfast was hot with a variety of options. The breakfast attendant was friendly and hard working.
Disliked: We had somebody who was going to sleep on the pull out couch. We called down to the front desk for sheets three different times, each time the staff replied that they would bring up some. We NEVER got the sheets!!

Not a pleasant stay

Liked: Good size room
Disliked: Hideous smell in room, it wasn’t clean either, missing towels and missing bed sheets

Not a pleasant stay

Liked: Good size room
Disliked: Hideous smell in room, it wasnt clean either, missing towels and missing bed sheets

Liked: The young lady lived up to her name. There was so much going on with check ins and issues in the rooms but she never got out of character and remained extremely pleasant the entire stay!!
Disliked: The fact that I had to clean my own room and make it comfortable was a real problem.

Exceptional

Perfect

Rooms okay, service TERRIBLE

Liked: The room was modern and clean. Carpet is looking dated, but otherwise, it had what you would expect of a mid-range family room.
Disliked: The reception staff was the worst I've ever encountered in my life. I have been ill and mostly bedridden for over 6 months and was only traveling to St. Louis to be with my 6 year old son while he had surgery at Barnes-Jewish Children's Hospital. My hair in my license photo is about shoulder length, and I've gained weight since the photo was taken, but the woman overseeing the front desk basically accused me of stealing someone else's license and credit card at check-in. She was so incredibly rude and cruel, but I didn't want to have to try to find somewhere else to stay as my son has severe autism and he was sick of being in the car. Plus, we had to be up at 4:30 a.m. for his surgery the following day. She took an already stressful experience and made it so much worse, plus added humiliation to the equation.

Rooms okay, service TERRIBLE

Liked: The room was modern and clean. Carpet is looking dated, but otherwise, it had what you would expect of a mid-range family room.
Disliked: The reception staff was the worst I've ever encountered in my life. I have been ill and mostly bedridden for over 6 months and was only traveling to St. Louis to be with my 6 year old son while he had surgery at Barnes-Jewish Children's Hospital. My hair in my license photo is about shoulder length, and I've gained weight since the photo was taken, but the woman overseeing the front desk basically accused me of stealing someone else's license and credit card at check-in. She was so incredibly rude and cruel, but I didn't want to have to try to find somewhere else to stay as my son has severe autism and he was sick of being in the car. Plus, we had to be up at 4:30 a.m. for his surgery the following day. She took an already stressful experience and made it so much worse, plus added humiliation to the equation.