Homewood Suites By Hilton Richmond-West End/Innsbrook Guest Reviews
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6.1 miles from Glen Allen centre |
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Debra Mon, 8 April 2024
Pleasant
Liked: The staff and breakfast were great.
Disliked: The elevator needs repairs both of them. The room door wasn’t secure but I could hear if anyone opened it. Carpet worn. Tub didn’t drain properly. Sleeper sofa mattress was stained with red. I was prepared with disposable sheets.
Tamara Mon, 8 April 2024
Extremely dissatisfied!
Liked: How nice the staff was at the initial check in.
Disliked: The was a very loud and rather large dog scratching the door a couple of doors down from me. The dog kept barking all afternoon disturbing me from sleeping. Also, when utilizing the sofa bed, there was trash and other things found in the sofa which was also very disturbing and tells me that the rooms aren’t being cleaned properly and that’s not ok. The overall stay was truly disappointing and I won’t be returning. I did not pay 300.00 plus dollars for this and I have a video but it will not upload. I can send it another way if need be.
Brook Mon, 8 April 2024
Very good
Shafina Thu, 4 April 2024
This guest did not leave comments about this hotel.
Burden Thu, 21 March 2024
Superb
Benjamin Fri, 15 March 2024
Exceptional
Liked: Breakfast was great every morning. The hotel was very nice and clean. We had no problems during our stay at all.
Cassandra Wed, 24 January 2024
Passable
Disliked: Roach in the master bedroom
Anonymous Sat, 16 December 2023
Pleasant
John Tue, 12 December 2023
Superb
Anonymous Wed, 22 November 2023
Bad