HomeTowne Studios Chicago - Waukegan, Waukegan

3

Pleasant - 3.0 out of 5

Catiz Wed, 20 March 2024

Pleasant

Liked: Refrigerator and stove
Disliked: Dog poo all around the property on the steps in breeze way everywhere no cleaning of the property at all, the children damage your vehicles, the front desk clerk the big and tall one is extremely nasty and rude. The property is very very nasty.

Home away from home. Our stay was ok BUT 3rd Party Online Booking needs the hotel site updated!

Liked: The staff was nice & and accommodating, but I just wish the 3rd Party booking would update their site. It was a nice home away from home with a full-size refrigerator, microwave & burners.
Disliked: Online Booking Needs to be Updated!We booked 2 Double Bed Studios but when we arrived the rooms were only Single bed Studios. Thankfully, HomeTowne was accommodating us with 4 rooms for the price of two. We took the 2 rooms for 1 price because we didn't need the 4th room, and I refused to pay full price on the 3rd room for only ONE bed studio. Room size was small, good for 2-3 people only! Not recommended for bigger size families. I'm just glad my family and I managed it all.

Home away from home. Our...

Liked: The staff was nice & and accommodating, but I just wish the 3rd Party booking would update their site. It was a nice home away from home with a full-size refrigerator, microwave & burners.
Disliked: Online Booking Needs to be Updated!We booked 2 Double Bed Studios but when we arrived the rooms were only Single bed Studios. Thankfully, HomeTowne was accommodating us with 4 rooms for the price of two. We took the 2 rooms for 1 price because we didn't need the 4th room, and I refused to pay full price on the 3rd room for only ONE bed studio. Room size was small, good for 2-3 people only! Not recommended for bigger size families. I'm just glad my family and I managed it all.

This guest did not leave comments about this hotel.

Do not stay here! Staff does not care! Horrible Condition.

Liked: Gross!
Disliked: Dirty!No toilet paper in rooms!No hand soap in rooms!Sold us a handicap accessible room and did not have one! Person with disabilities could not access toilet or shower had to go in her paints. Checked in on a Friday evening. And was told we had to wait till Monday to talk to manager. Stuck 2 nights with no air conditioning in Hot Summer with people with disabilities that couldnt use the restroom. No one at the property cared and couldnt refund money for a week so we had no money to get a different rooms!Horrifying Conditions!

Do not stay here! Staff...

Liked: Gross!
Disliked: Dirty!No toilet paper in rooms!No hand soap in rooms!Sold us a handicap accessible room and did not have one! Person with disabilities could not access toilet or shower had to go in her paints. Checked in on a Friday evening. And was told we had to wait till Monday to talk to manager. Stuck 2 nights with no air conditioning in Hot Summer with people with disabilities that couldn’t use the restroom. No one at the property cared and couldn’t refund money for a week so we had no money to get a different rooms!Horrifying Conditions!