Holiday Inn Somerset Guest Reviews
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|4.6 miles from Somerset centre|
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Tracy Tue, 8 August 2017
Liked: The rooms were cmvery clean. Very efficient staff.
Amanda Mon, 31 July 2017
I loved the beds and...
Liked: I loved the way the hotel smelled. You could tell they took pride in cleaning. It always smelled fruity and delightful!
Disliked: How much the breakfast was per person.
Robert Mon, 17 July 2017
Clean and Comfortable.
Liked: The room was spotless, great water pressure and a very nice shower head. HDTV, with lots of channels, good lighting, and thick walls made the stay quite enjoyable. Nice pool area with an outdoor bar and a Happy Hour with food. Fantastic and helpful staff.
Disliked: Booking.com lists that each room comes with a refrigerator and microwave...their rooms DO NOT. However, the great staff made good on my booking, and supplied me with those items, free of charge, once I explained to them that the inclusion of those items was the sole reason I booked with them.
Angel Wed, 5 July 2017
Liked: The bed was really comfortable and the breakfast was great.
The staff was really friendly and it was an easy check-in.
Disliked: One thing thing that I didn't like was that the rooms didn't offer a microwave or fridge and the ice machine on our floor was not working properly.
Kumaravel Fri, 30 June 2017
Customer experience needs improvement
Liked: Clean and comfort.
Disliked: No complimentary breakfast included was a disaster for a brand like Holiday Inn. Looks like wrongly advertised as breakfast included in first look at Booking.com. Business center print outs were so-so.. I couldn't use the boarding pass printed from business center, at the airport (the bar code didn't get recognized) and the size of the print was small - 1/4 of the page only used on a A4 sheet. Had to wait long for check-in to happen
Ross Fri, 9 June 2017
Disliked: Charged a $50 pet fee despite it saying nothing about one on the booking.com website. Sent an email when I booked asking if there was a fee, never received a response from the hotel. Management were very unhelpful. Also have a $20 charge on my credit card that I don't understand - going to call and try to figure it out. Stay away from this hotel.
Xuxa Mon, 5 June 2017
Liked: Checkout is later than most hotels
Disliked: No fridge or microwave in room
Barbara Thu, 30 March 2017
Disliked: Couldn't get a seat at the bar
Edgar Sat, 25 March 2017
Disliked: Leak in my room damaged my shoes and my conference first day was not great. Shuttle does not work between 3 pm and 5 pm so no one is available to pick you up . Do not rely on this service Only two treadmills in the little gym one was broken all week.
Harry Mon, 13 March 2017
Disliked: toilet could have worked better.