At first our experience was fine but upon going to our room the room and hallway had an odor. We had trouble accessing the Wi-Fi and realized the wrong name had been used for the room. One of us was locked out of the room in the middle of the night because the key quit working and because his name was not on the check in - only listed four guests instead of all the names - he was not given a new key. The staff tried calling the room but the phone did not ring so he was locked out for two hours and feared he was going to be removed from the property. We finally heard our cell phone vibrating and let him in. Upon telling the desk the next morning all we got was a half apology. We also did not realize breakfast was not included.

Liked: The beds were comfortable; the kitchen staff was amazing. The pool was nice and cleaning staff did a good job.
Disliked: Our room and the hallway smelled bad and the overnight employees were not helpful.

Superb

Very good

Liked: I know the place
Disliked: I was charged 25$ after checkout I do not understand why. I did not use any thing from the bar except tea.

Cool. Staff was nice and...

Liked: The cleanliness.
Disliked: I thought there was a hot tub but pool was semi warm.

Passable

Exceptional

Very good

Very poor

Superb

Great room and great service

Liked: It was nice
Disliked: The size of the room and the view