Holiday Inn Midtown New York Guest Reviews
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Del, Philadelphia Wed, 13 February 2013
Looking for a basic place to stay in NYC, not too far from it all? This is it - what you would expect from this type of place at this level of price. Room needs some refreshing, which they are in the process of doing, but for the money, just what you need. It has all you need, with nice, accommodating people to help you, at the right price. Not where you would go to celebrate a special occasion, except at the great bar, or to experience upscale resort living.
Liked: Very friendly, accommodating staff; convenience; clean room; really nice bar; economical.
Disliked: Thread-bare easy chair in the room; very difficult to flush toilet,
Ivonne, Sterling, VA Tue, 4 December 2012
Customer service at the reception desk was average. The carpets in the common area were dingy and the rooms were not the greatest (old furniture, cracks in the walls and small compared to other Holiday Inns we have stayed at). Location was a plus.
Liked: The location was great because it was an easy walk to the places we wanted to visit. Domingo, the concierge, was also very friendly and helpful.
Disliked: Had to sleep with the windows open for ventilation because the AC/Heater unit's control did not work.
Courtney, Peru Mon, 6 February 2012
The toilet barely flushed here - a few times I thought it was broken. When you walk into the hotel it is beautiful and then you open the door to your room and it is just average. The heater in our room shot out cold air all night.
Liked: Bed, staff
Disliked: Bathroom, heater
Rose Sun, 13 November 2011
For the price payed I thought it was horrible...the room had a horrible smell of smoke (it was a nonsmoking room)..no safe in the room...the toilet barely flushed...and when asked if they had a buisness center i was told no...then I saw they did and tried to print something out and the computer was sooo slow and by the time i got to the page to print out tickets it was $8.00 later...not happy..very disappointed.
Margaret Thu, 19 October 2017
Liked: It is directly opposite my grand-daughter's apartment! Staff who were polite and smiled at you.
Disliked: Nothing. A comfortable hotel in a reasonable position.
Alan Tue, 3 October 2017
Good location, and good for...
Liked: Staff were good, as was the location
Disliked: Preferred to eat out.
Anthony Mon, 2 October 2017
In all its a very...
Liked: The room was superb. Bed very comfortable. Room very clean. Location in an excellent spot. Breakfast excellent. Staff in the restruarant very friendly and Sunny was a really helpful too.
Disliked: Some of the staff. Especially the porters except for one of them. You would say good morning to them and they would not respond. Could be rude at times. Some of the reception staff could do with customer service training and could be offish.
Anonymous Mon, 2 October 2017
Lidia Fri, 25 August 2017
Chaos in watson (handover from...
Disliked: The hotel has changed the property and my booking has been changed. Igot a room where the 3 of us did not fit. They spend 1h to bring anextra bed at midnight. Towels only for 2 and the booking was for 3.They deny access to the swimming pool to one of us as our room wasonly for 2.
Ra Wed, 23 August 2017
Mother Fri, 11 August 2017
Good location near Central Park...
Liked: The pool on the roof is very nice. The beds were comfortable.
Disliked: The Hotel wasn't called Holiday INN anymore, but Watson Hotel. No late check out was allowed. No refrigerator in the rooms. Not all employees were polite and helpful. They seemed to be underpaid and not very motivated. The owner was running around and telling visitors he was the owner. The breakfast was not worth the money.
Kathryn Thu, 20 July 2017
Four nights in NYC
Liked: The breakfast was really good and we enjoyed being able to swim in the pool and relax after a long day sightseeing. The gym is good also
Disliked: Hotel is in need of an upgrade bit tired and the bedrooms are a bit tatty
Jacob Sun, 16 July 2017
Anonymous Fri, 30 June 2017
Great swimmingpool pool
Liked: Swimmingpool pool
Disliked: Interiør design