Holiday Inn Midtown New York Guest Reviews
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|0.5 miles from New York City centre|
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Del, Philadelphia Wed, 13 February 2013
Looking for a basic place to stay in NYC, not too far from it all? This is it - what you would expect from this type of place at this level of price. Room needs some refreshing, which they are in the process of doing, but for the money, just what you need. It has all you need, with nice, accommodating people to help you, at the right price. Not where you would go to celebrate a special occasion, except at the great bar, or to experience upscale resort living.
Liked: Very friendly, accommodating staff; convenience; clean room; really nice bar; economical.
Disliked: Thread-bare easy chair in the room; very difficult to flush toilet,
Ivonne, Sterling, VA Tue, 4 December 2012
Customer service at the reception desk was average. The carpets in the common area were dingy and the rooms were not the greatest (old furniture, cracks in the walls and small compared to other Holiday Inns we have stayed at). Location was a plus.
Liked: The location was great because it was an easy walk to the places we wanted to visit. Domingo, the concierge, was also very friendly and helpful.
Disliked: Had to sleep with the windows open for ventilation because the AC/Heater unit's control did not work.
Courtney, Peru Mon, 6 February 2012
The toilet barely flushed here - a few times I thought it was broken. When you walk into the hotel it is beautiful and then you open the door to your room and it is just average. The heater in our room shot out cold air all night.
Liked: Bed, staff
Disliked: Bathroom, heater
Rose Sun, 13 November 2011
For the price payed I thought it was horrible...the room had a horrible smell of smoke (it was a nonsmoking room)..no safe in the room...the toilet barely flushed...and when asked if they had a buisness center i was told no...then I saw they did and tried to print something out and the computer was sooo slow and by the time i got to the page to print out tickets it was $8.00 later...not happy..very disappointed.
Henriette Sat, 20 May 2017
Liked: Location good
Disliked: Very tired. Needs update
Nicholas Fri, 5 May 2017
Liked: Location good, not too far from subway, the room was large with good bed etc. Bar staff very friendly, reception services very quick and efficient, bell boys extremely helpful. Cleaning, new towels etc excellent.
Disliked: The bathroom was dark and needed updating with extremely noisy flush, it had a good shower, but with difficult controls. You could hear flushes from several adjacent rooms. The room was at the front and very noisy. Despite good weather we could not use the 'sunshine deck' for sitting out on, so no access to fresh air. The ice machine was broken on our floor. Which was needed as we had no refrigerator
Terri Tue, 2 May 2017
Liked: Friendly staff
Disliked: Nothing specific
Ben Wed, 19 April 2017
Liked: Location was fantastic. The perfect balance between location and affordability
Disliked: Had to change rooms due to drugs being smoked next door and was unconvinced one day by a filming of a tv programme.
Hatice Mon, 17 April 2017
Liked: Location wasn't too far from Central Park and easy to get around to other sites
Disliked: Staff were not very helpful with requests The hotel was very dated and needs modernisation
Peter Fri, 14 April 2017
Liked: Room cleaning was very good and staff pleasant
Disliked: the fact there were two breakfast trays loaded with used food outside our room for 3 days despite us twice telling staff about it. Also another tray outside another room. They were finally cleared when a member of staff named Wilson passed by and saw it! Windows were filthy and noise from the road interrupted sleep! Should have more soundproofing at windows.
Jean Wed, 5 April 2017
Liked: The beds and pillows were extremely comfotable ,buffet breakfast very good .
Bruce Wed, 29 March 2017
Liked: Very nice staff. Complimentary breakfast. Room cleaning staff very timely and thorough.
Disliked: Elevator service was very lengthy and inconsistent. Recommend putting staff on elevator three. Had to renew door keys twice????
Joanne Mon, 27 March 2017
Liked: Good variety
Brenda Thu, 23 March 2017
Liked: The hotel was conveniently located. Our room was clean and the beds were comfortable. Very nice pillows. We stayed on the 12th floor which was nice. In the city for a Broadway show. The theatre district was about a 30 minute walk away. We would recommend this hotel and would stay here again. The front desk staff were very nice.
Disliked: Nothing negative