This hotel was located perfectly for the purpose of our visit; concert at Abba Arena. On arrival we were greeted by excellent friendly 'concierge' staff and directed to reception on third floor. After a wait for our room to become available, we were allocated one on the 6th floor. We were met by what I would describe as a stink from smelly shoes, socks and shin pads, along with hockey sticks all along the corridor. As well being unpleasant, these constituted trip hazards. Room was simple with clean lines; a minimalist style that we like. Bathroom was great with a really good shower and powerful fan to prevent steaming up. Bed was very comfortable and king size. Bar staff were very friendly although process for ordering was a little haphazard. There was a nice outdoor terrace attached to the bar. There was a policy of not allowing consumption of externally bought products on the terrace. This is unsurprising, but the policy was inconsistently applied. When I tried to enjoy an iced coffee from Starbucks along with a cup cake in order to celebrate my birthday, I was advised in a curt manner that I’d have to retreat to my bedroom for that purpose. This was disappointing as I’d been alerted to having my snack. The terrace as a family were enjoying a Starbucks the previous morning with no adverse impact. Consistency is key. Everyone must be treated fairly.Final point is about checkout. I was told ‘everything is done’, card authorisations complete and I’d had no opportunity to check the bills first. There were discrepancies when I finally got printed copies, as it happens. I was also unhappy about the Hyatt loyalty points application. Not credited when using a ‘booking engine’ apparently. So, in summary, the choice pay more and get some points by going direct through Hyatt or pay less but get no loyalty points when using a booking engine. This policy is broken if you ask me.

Liked: Location; ground floor staff; room.
Disliked: Lack of loyalty points; inconsistent application of policy; checkout process; smelly and dangerous corridors.

Liked: Excellent concierge service.
Disliked: Service in bar and restaurant was chaotic.

Hotel great spot and easy parking in Westfield Centre. Also very close to DLR. Bar food was poor - cold and wrong order. Breakfast wasn't much better but hotel was very busy so maybe give them a little credit. Bar and breakfast close promptly with lights on, doors closed exactly on time. Certainly not relaxing or pleasant.

Liked: Hotel location; room.
Disliked: Food.

Very good

When to a function near...

Liked: Location was excellent
Disliked: The price of the drinks in the bar were ridiculous over £ 10 for a pint of Guinness.. more expensive than the centre of London ..

A very enjoyable stay.

Liked: The restaurant staff and bar staff were very helpful and conscientious. The room was of a very good standard. The location was accessible and ideal for our purpose.

Very good

Liked: The staff were very friendly, polite and helpful, and the hotel room was clean and well appointed
Disliked: The breakfast, which we paid extra for when booking in, had a good selection, but the cooked items were cold

The hotel was ideally located...

Liked: Nice sized room, very clean and new facilities - staff were friendly :)
Disliked: The wifi was terrible and first night we were without (ee didn't work in that area) a room change was suggested but weren't keen to move having unpacked for 6 nights. The second afternoon a solution was found - but was unhappy initially that hotel wifi didn't reach our room.

Exceptional

Superb

Exceptional

Very good